Operational Risk Sr Officer

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example
• Serves as a subject matter expert for all performance issues that surface
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 10+ years relevant experience
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
• Exceptional relationship management skills
• must be able to address and resolve conflict while maintaining relationships
• In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations
• Ability to effectively communicate complex topics to a broad audience
• Detailed oriented with analytical skills
• Expert in Microsoft Office Tools
• Third Party Oversight/Vendor Oversight experience preferred
• Bachelor’s/University degree, Master’s degree preferred

Third Party Oversight/Vendor Oversight experience preferred