Operational Risk Senior Analyst

• Drive credit abuse acquisition/ECM policy development/maintenance for USCC portfolios
• Manage different stakeholders – Risk Policy, Legal/compliance, IT, Regulators, Operations, Audit, governance teams etc.
• Effective communication and collaboration with senior management and other stakeholders for various policy changes
• Participates in the application of first party fraud risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses
• Provides governance and oversight related to first party fraud losses
• Evaluates the control environment by ensuring appropriate controls are in place
• Coordinates audits, examinations, and deliverable requirements from internal and external reviewers
• Ensures project completion, special assignments, and other ad hoc activities as required
• Develop recommendations to adjust first party fraud / credit abuse policies by analyzing loss and financial performance
• Ensure the Operations Team follows all regulatory policies and procedures
• Acts as SME to senior stakeholders and /or other team members
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup

• 4-8 years relevant experience in banking/financial industry policy or analytics role
• Experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS, SQL, Python in Unix environment
• Highly proficient in Excel/pivot tables and PowerPoint
• Excellent verbal and written communication skills
• Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Demonstrated understanding of operational risk and gap identification
• Ability to prioritize and manage multiple projects simultaneously
• Ability to present a compelling case to influence others where appropriate
• Credit card/Financial Industry regulatory policies, Key performance indicators (delinquencies, losses, receivables etc.) and procedures knowledge
• Bachelor’s/University degree preferred or equivalent experience

Tableau knowledge is a plus

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• discretionary and formulaic incentive and retention awards