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The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Job Responsibility:
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Provides governance and oversight may include (not limited to) technology operational risk, risk for example
Evaluates the control environment by ensuring appropriate controls are in place
Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities
Ensures project completion, special assignments, and other ad hoc activities as required
Ensures the Operations Team is in compliance with all regulatory policies and procedures
Additional duties as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements:
5-8 years of experience in Finance or Banking with 2+ years specifically in Retail Banking fraud risk prevention
Prefer direct experience in fraud prevention, Security Operations and/or Retail Banking
Ability to focus on fraud risk mitigation with a strong focus on customer experience
A strong understanding of the fraud life cycle
Ability to identify specific opportunities within fraud processes to address customer pain points and improve the customer experience
Exceptional attention to detail with strong organizational skills
Excellent written and verbal communication
Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment
Demonstrated ability to influence others including senior management
Bachelor’s/University degree or equivalent experience
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards