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Operational Risk Officer

https://www.citi.com/ Logo

Citi

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Location:
India , Mumbai

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

The Operational Risk Officer is a strategic professional who is specifically focused on supporting the Third-Party Risk Oversight team functions, aiding in the assessment of risk evaluation for US Personal Banking (USPB) & Global Wealth, and responsible for identifying, assessing, evaluating, monitoring, and reporting key operational risks associated with Citi's use and reliance upon third parties. This position also encompasses Third Party Risk Data, Reporting, and Project Analyst responsibilities, impacting an entire area that affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes
  • Applies knowledge of Citi's Third-Party Risk Management program requirements and contributes to risk assessments
  • Monitors goals through performance, risk, and relationship oversight of our extended supply chain
  • Resolves transactional level escalations
  • Analyzes scorecards/performance management tools
  • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
  • Acts as the Third-Party Risk Oversight (TPRO) Tech liaison
  • Spearheads release management activities
  • Leads JIRA management efforts
  • Conducts UAT Coordination and Stakeholder Management
  • Supports regression testing programs
  • Oversees test script management on SharePoint
  • Develops and maintains Management Information Systems (MIS) and dashboard reporting
  • Collaborates with multiple source system teams
  • Champions the testing and implementation of system integration, transitions, enhancements, and governance processes
  • Operates with a limited level of direct supervision
  • Acts as a Subject Matter Expert (SME) to senior stakeholders and/or other team members
  • Supports TPRO management to ensure the timely delivery of all Internal Audit, Regulatory Review, and Compliance Testing deliverables

Requirements:

  • 10+ years of relevant experience
  • Preference for Tech Release management and Tech Project management processes
  • Experience navigating and networking across an enterprise
  • Prior experience in Third Party Oversight/Vendor Oversight is preferred
  • Demonstrated understanding of operational risk and root cause analysis
  • Ability to multi-task and manage multiple projects simultaneously
  • Experience in the extraction, validation, and uploading of feeds from different data sources, dashboards, and other query tools/platforms
  • Experience working with various project management teams and acting as an SME in identifying and implementing changes/enhancements
  • Strong business writing skills
  • Excellent communication skills, both oral and written
  • Bachelor's/University degree
  • Master's degree is preferred
  • Advanced knowledge of Excel (including pivot tables and macros) and PowerPoint
  • Advanced skills in MIS/Dashboard creation and management
  • Proficiency in data visualization and reporting tools such as QlikView, SQL, and Tableau is preferred

Nice to have:

  • Prior experience in Third Party Oversight/Vendor Oversight
  • Proficiency in data visualization and reporting tools such as QlikView, SQL, and Tableau
  • Master's degree

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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