Operational Risk Officer, Citi

Citi

Location:
Poland, Warsaw

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Operational Risk Management (ORM) as part of Citi is focused on delivering on its Transformation mandate as part of the regulatory Consent Order. As a member of ORM Transformation Team, the Operational Risk Officer/ VP, ORM Transformation will be responsible for enabling execution and oversight of ORM’s Transformation Initiatives across the Consent Order and Non-Consent Order. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The Operational Risk Officer/ VP, ORM Transformation will also have the responsibility for pulling together a holistic narrative and the MIS as it relates to ORM’s Transformation Initiatives including completion of ORM's Consent Order/ Non- Consent Order milestones and deliverables.

Job Responsibility:

Assist the Director, ORM Transformation and ORM CAO by taking ownership on execution of assigned ORM milestones and deliverables across the consent order/non-consent, in partnership with peers and other key stakeholders
Support ORM’s Transformation by enabling the execution of enhancements across ORM by developing and maintaining strong working relationships with key stakeholders across ORM functions/coverage areas as well as other partner teams across the Lines of Defense
Develop and implement, in conjunction with Risk PMO, a comprehensive tracking mechanism including periodic stakeholder engagement and assurance of progress to inform direct management and ORM CRO
Support ORM Teams in defining/establishing scope, target state, and success criteria for ORM’s Transformation deliverables
Provide review and challenge of each CO milestone/deliverable’s defined scope, target state, and success criteria to ensure it fully addresses the spirit of the supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision
Ensure guidance/feedback is provided throughout the process of remediation to ensure that the final actions taken fully address the expectations of the specific milestone/deliverable
Support application of operational risk policies and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Establish and maintain a robust control environment and culture within ORM and the across Citi businesses, as necessary
Produce analytics, status updates and monthly reporting to appraise senior stakeholders regarding ORM Transformation progress
Coordinate with Internal Audit on internal closure process for programs, as needed
Ensure all CO and other regulatory and IA deliverables are tracked and up to date records retained and made available to ORM CAO, ORM exco, ORM CRO and other senior stakeholders as necessary

Requirements:

8+ years of experience in financial services with experience in Operational Risk and knowledge of relevant financial regulations and understanding of how they are implemented, managed, and enforced
Fast Learner with excellent communication skills, both verbal and written
Experience with change management programs/projects and initiatives to improve risk and control management at a large financial institution
Experience with design, re-design, or enhancing of control environments and risk and control self-assessment processes
Demonstrated capability to confidently raise issues, escalate early, and engage in constructive credible challenge independently
Good understanding of Business Analysis and Project Management best practices
Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
Demonstrated ability to think strategically, analytically, and creatively problem solve
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that enhances risk management and oversight
Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms
address problem solving and opportunities in a holistic way/break down organization silos
Constructively challenge others at all levels and across boundaries to deliver better results
invite challenge
Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients
Understanding of best-practice risk management techniques across financial services industry

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
July 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operational Risk Officer