Operational Risk Manager Job at Citi (Pune, Maharashtra, India, Chennai, Tamil Nadu, India)

Job Description

This is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job Responsibility

Participate in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Contribute to risk assessments and drive action to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Conduct in-depth investigations of the issues, interfacing with all external and internal partner organizations (Compliance, Legal, Marketing, CoreLogic etc.)
Provide feedback to the client within specific case-type timeliness standards
Identify key problem areas that may affect larger segments of the client base and engage appropriate groups to eliminate those problems
Ensure BAU policies and procedures meet regulatory and business obligations
Utilize MIS to monitor exceptions
and where necessary perform root cause analysis
Test confirmations and prospectus delivery processes and controls
Resolve complex issues, while valuing the client and using prudent business judgment
Identify issues, oversee remediation efforts, and escalate fails to Middle Office, Compliance, Technology
Apply working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives
and impacts the business by ensuring the quality of the tasks or services provided
Understand how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
Within established procedures, make decisions without manager approval
Work under little to no direct supervision
May support an expansive and/or diverse array of products/services
Act as subject matter expert and perform business analysis development of related control frameworks
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Works closely with our internal Legal team, Agency/Attorney Managers, Compliance, and auditors to remediate findings on third party vendor action plans
Will work to resolve/remediate Service Providers audit action plans with intended outcome to minimize future repeat findings, ensure findings are resolved timely, and reduce risk to Citi and the Service Provider

Requirements

10+ years related experience preferred
Previous experience working directly with customers, preferably in an escalated queue
Excellent written and verbal communication skills
Self-motivated, self-directed and self-managed
Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
Subject Matter Expert in businesses supported
Individual Contributor
Ability to create and deliver presentations to senior levels of management and/or stakeholders
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Excellent time and case management skills
Must possess excellent listening skills
Willingness to ask questions, challenge the status quo and seek out answers
Ability to clearly articulate findings in a large group setting in person, in writing, and via telephone conference calls
Ability to work independently, prioritize, and take ownership of various analyses or reviews
Excellent analytical and problem-solving skills
Night Shift/ US Shift
High school diploma or equivalent work experience

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Operational Risk Manager

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