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The Operational Risk Manager provides full leadership, strategic direction, and supervisory oversight for a team responsible for ensuring operational excellence, strong risk management practices, and consistent execution of control activities across a large, distributed operational environment. The role applies deep subject‑matter expertise in operational risk, quality control, and process management to enhance the control framework, reduce recurring issues, and strengthen risk identification and mitigation practices.
Job Responsibility:
Establish and oversee the application of operational risk policies, control frameworks, governance processes, and supporting technologies to minimize losses from internal control failures and emerging risks
Independently assess risks and drive actions to address root causes, challenging both historical and proposed practices
Participate in senior leadership reviews to ensure processes, controls, and documentation adequately address risk and compliance requirements
Lead or contribute to defect and issue root‑cause analysis in partnership with business and operations leaders
Manage and enhance Quality Control and Monitoring programs, ensuring reviews are completed accurately, consistently, and on schedule
Review and analyze operational data to identify trends, gaps, and control weaknesses
escalate emerging risks as appropriate
Evaluate and prioritize requests for additional monitoring activities based on risk impact
Drive efficiency in QC processes through automation, advanced assessment tools, and improved production standards
Provide clear communication and guidance on QC methodologies to team members, operational partners, and leadership
Provide full supervisory responsibility including performance evaluations, coaching, hiring, compensation recommendations, and daily oversight
Deliver feedback and performance management to ensure high‑quality output and continuous improvement
Build strong internal partnerships and trusted relationships across operational and risk teams
Serve as a subject‑matter expert (SME) to senior stakeholders and other team members
Support the preparation of materials for executive‑level reporting and governance forums
Ensure adherence to applicable laws, policies, and regulations, applying sound ethical judgment at all times
Promote a culture of transparency, accountability, and proactive risk management
Appropriately escalate control issues and ensure timely remediation by responsible parties
Requirements:
5–8 years of experience in Operational Risk, Financial Crimes, AML Investigations, or related risk/control functions
Experience in operational leadership within a high‑volume, production‑oriented environment
Strong knowledge of operational processes and controls within a distributed or retail‑focused business model
Strong analytical and decision‑making skills with the ability to interpret data and identify root causes
Excellent communication, interpersonal, and conflict‑resolution skills
Advanced proficiency with technology, systems, and data‑driven tools
Bachelor’s/University degree or equivalent experience