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Operational Risk Group Manager

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operational Risk Group Manager, with a dedicated focus on Third Party Risk Management, is accountable for the comprehensive management of complex, critical, and large professional disciplinary areas within Citi's Third-Party Risk Management program specific to the U S Personal Banking (USPB) business. This role leads and directs a team of professionals, ensuring effective risk management practices are in place for external third-party relationships that carry the highest degree of risk for Citi's businesses.

Job Responsibility:

  • Establishes and oversees operational risk policies, governance processes, and tools to minimize losses tied to third party risks
  • Leads and drives effective risk management practices for external third-party relationships, particularly those with the highest risk
  • Supports Business Activity Owners across the business who are responsible for third party oversight
  • Conducts and advises on Third Party Risk Assessments, verifying third-party compliance with policies, controls, and contractual obligations
  • Monitors third-party performance and Service Level Agreements (SLAs), defines and implements risk mitigation strategies, manages exit strategies, and drives resolution of non-performance escalations
  • Facilitates remediation of identified issues or gaps and supports third-party audit/exam deliverables
  • Collaborates extensively with internal functions for coordinated risk management activities and best practice sharing
  • Ensures ethical conduct and regulatory compliance by appropriately assessing risk in all business decisions

Requirements:

  • 10+ years relevant experience
  • Significant experience in Operational Risk is a must, with a strong focus on third-party risk management
  • Broad knowledge of risk areas including business continuity, operational risk, supplier risk, audit and controls, with a strong understanding of supplier or third-party risk impact in a financial services company
  • Excellent communication skills – verbal & written – with the ability to articulate complex and sensitive issues to management
  • Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have:

  • Other risk and control disciplines (e.g., credit, market) would be a plus
  • Demonstrates knowledge of in-scope business and product areas within US Personal Banking would be a plus

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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