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Citi Logo Citi · Banking

Operational Risk Analyst II

Costa Rica, Heredia · Job Posted March 05, 2026
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Job Description

The Operational Risk Analyst II is responsible for monitoring, assessing, and analyzing operational processes and data within the banking environment. The role focuses on detecting risk, evaluating control effectiveness, identifying process gaps, and ensuring compliance with regulatory, operational, and internal policy requirements. The analyst applies specialized knowledge of branch operations, risk management practices, and control frameworks to support risk mitigation and operational excellence. The role requires strong analytical skills, sound judgment, and the ability to interpret data to identify trends, risks, and improvement opportunities.

Job Responsibility

  • Monitor, assess, and evaluate key operational processes and controls within the business
  • Participate in the application and execution of operational risk policies, governance processes, and related frameworks
  • Identify system, process, or control weaknesses and propose solutions to mitigate exposure and improve efficiency
  • Ensure operational, fiduciary, regulatory, and payment system risks are actively identified, monitored, and controlled
  • Contribute to assessments that address root causes of recurring operational issues
  • Integrate insights from control functions for comprehensive risk evaluation
  • Conduct remote or centralized reviews of transactions requiring supervisory oversight
  • Execute assigned control activities accurately and within required timeframes
  • Use data analysis to detect patterns, risks, and control breakdowns
  • Perform ad‑hoc risk and control assessments as required
  • Evaluate consistency and effectiveness of branch-level operational processes
  • Prepare reports summarizing risk findings and recommended corrective actions
  • Track and assist in resolving risk issues, documenting action plans as needed
  • Interpret data and provide recommendations on policies, procedures, and operational practices
  • Escalate and report control issues with transparency while demonstrating ethical judgment

Requirements

  • 0–2 years of experience in operational risk, retail banking operations, controls, or related fields
  • Strong understanding of retail banking operational activities and control environments
  • Excellent analytical and decision‑making abilities
  • Strong organization and time‑management skills
  • Proficiency in Microsoft Office applications
  • Ability to manage multiple priorities and work independently
  • Strong interpersonal, written, and verbal communication skills
  • Project management skills preferred
  • Bachelor’s/University degree or equivalent experience

Nice to have

Project management skills

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