Operational Resilience & Vendor Management Specialist Job at Oliver James (Manchester)

Facilities Manager - Technical

The Facilities Manager – Technical will have responsibility for the management o...

Location

India , Hyderabad

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Graduate/ IHM Diploma with minimum of 8 years’ /10 years' experience in Facilities Operations / Hotel Management
B.Tech / Diploma in Electrical Engineering
For B.Tech 8-10 years / For Diploma 12-15 years with relevant experience in facilities management
Tertiary qualifications in building management and/or business desirable
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
Five or more years’ experience in IFM leadership, especially in a multinational organisation
Extensive experience of financial or budgetary processes and vendor management
Impeccable leadership
Excellent verbal and written communication skills

Job Responsibility

Lead the JLL management team in the delivery of facility management services
Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets
Define the technical, commercial terms and conditions
define the operational scope and develop tender documents for Annual Maintenance Contracts
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site
Develop Service Level Agreements
Evaluate the team deployed by Vendors on site
Assess Service Levels and Performance Indicators
Assess performance of the subcontractors
Setting annual goals for generating savings

Fulltime

Director of Cards Operations

BrainFinance is a leading financial technology company that provides responsible...

Location

Canada , Montreal

Salary:

115000.00 - 120000.00 USD / Year

BrainFinance

Expiration Date

Until further notice

Requirements

University degree in Business Administration, Operations Management, Finance, or a related field
an MBA or advanced degree is highly preferred
2 years of experience in IT project management
Significant experience in payment/card operations, ideally in leadership roles within the financial services or fintech sectors
Strong knowledge of credit card processing, industry regulations, and compliance frameworks, including VISA rules and PCI-DSS (Payment Card Industry Data Security Standard)
Proven experience in product development and vendor ecosystem management, ensuring seamless integration and alignment with business objectives
Demonstrated ability to enhance operational efficiency and optimize processes in a customer-centric environment.

Job Responsibility

Lead and manage cross-functional teams of specialists (technology, operations, compliance, finance, and vendor partners) in the design, deployment, and administration of payment platforms, software, and data systems
Serve as the key escalation and delivery point for executives and partners, ensuring transparent communication of risks, progress, and overall program health
Champion change initiatives, compliance programs, and audit preparation efforts to ensure regulatory alignment and operational resilience
Plan, organize, direct, control, and evaluate the activities related to payment programs, including BIN sponsorship, product readiness, partner integration, and go-live execution
Develop and implement policies, procedures, and governance frameworks to ensure effective management of electronic payment systems and card lifecycle operations
Meet with internal stakeholders and external partners to define system requirements, technical specifications, budgets, and delivery timelines
Evaluate performance through KPIs, dashboards, and executive reporting, ensuring continuous improvement in customer adoption, spend, risk, and fraud management
Oversee and control program budgets, forecasts, reporting, and expenditures to ensure financial and operational efficiency
Supervise, and guide analysts, engineers, program managers, and vendor resources, ensuring ongoing training, professional development, and adherence to best practices.

What we offer

Group Insurance (Health and Dental)
Retirement Savings Plan (RSP)
Virtual healthcare
Employee Assistance Program (EAP)
Additional Days off (Moving day, Birthday, 5 personal days)
Health and Wellness Program
Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
Paid subscription to training tools
Benefits for public transportation (Bixi, Opus)
Modern open plan office with pin pong, and pool table

Fulltime

Head of Seller Experience & Private Sales, Client Service Operations

The Head of Seller Experience & Pvt Sales will be a champion for their team with...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder with at least 8/10+ years’ experience in a related field
Management and leadership skills with a team subject to deadline pressures and high tempo activity
Excellent written and verbal communication skills and a demonstrable ability to work directly with clients
IT literate, familiar with financial databases and be able to learn and understand new systems quickly
Team player who brings enthusiasm and energy to the task at hand
A flexible approach - both in exploring new methods and approaches where appropriate and to the support of late running sales, covering short term absences within the department and off-site sales
Able to prioritize workload and solve problems independently
Resilience and ability to deal with challenges whilst taking a proactive and flexible approach to ensure exceptional standards of service are maintained at all times
Strong organisational skills and the ability to delegate effectively
Ability to work with and influence stakeholders at all levels

Job Responsibility

Set and deliver priorities for Client Service Operations team in London taking into account global Operations and Service Operations strategy and enterprise level projects, leveraging counterparts in other London based pods as well as geographic locations to drive consistency and best practice
Help co-ordinate Seller Experience high level queries and with other sale locations promote efficiency and consistency across global sale rooms
Work in partnership with Pre-Sale Managers to manage overall seller experience resource to balance workload/business needs with staffing and promote consistency within group
Partner with Managers to recruit, coach and train the team
Run weekly regular meetings with team to identify required actions & departmental issues
Represent and communicate on behalf of the Pre-sale and Pvt Sale Teams with both the associated departments as well as other areas of the business (Risk Management, Operations, Finance, Legal, Compliance, Valuations) to ensure efficiency in shared procedures
Advise on Client Service Operations structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
Work with Service Operations partners at all levels, both regionally and globally to ensure processes are consistent throughout
Drive efficiencies by identifying and implementing changes to processes and promoting best practice to improve client service where possible
Implement applicable company directives and policies, ensuring information is communicated to all relevant areas

Systems Administrator I

The Workplace Technology Administrator is a senior individual-contributor role r...

Location

United States , Carlsbad

Salary:

59724.00 - 74682.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in IT technical support or systems administration
Minimum 1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta)
Minimum 2+ years of customer service experience in a high-volume technical environment
Minimum High School diploma or G.E.D.
Minimum Microsoft Certified Professional (MCP), Computing Technology Industry Association (CompTIA) A+ certification, or equivalent technical training
Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management
Practical knowledge of TCP/IP
Proficiency with network health diagnostic tools (Meraki/SolarWinds)
Experience with field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers
Analytical Problem-Solving

Job Responsibility

Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory
Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF
Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization
Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations
Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center
resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications
Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics
SLA and OLA Compliance: Manage the escalated ticket queue to meet or exceed all SLAs and OLAs
Feedback and Coaching: Review Tier 1 escalations and provide coaching, feedback, and improved troubleshooting methods to Support Center Specialists
Vendor Coordination: Coordinate with external vendors to drive resolution of high-impact incidents and maintain effective working relationships

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
For average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits
All 24 Hour Team members, and their eligible dependents, receive a complimentary membership

Fulltime

Director of Physical Security & Compliance

Crusoe is expanding our hyper-scale AI and high-performance computing (HPC) data...

Location

United States , San Francisco

Salary:

225000.00 - 280000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

10+ years in physical security or mission-critical infrastructure
Deep knowledge of operating physical security technologies and system design
Experience with in a high-availability environment
Experience implementing controls for SOC 2, ISO, NIST, and similar frameworks
Proven ability to manage multi-site security operations and compliance programs
Strong incident management and risk assessment background
Experience designing or scaling enterprise security systems across multi-site environments
Strong understanding of SOC 2, ISO 27001, NIST, and related frameworks
Background managing guard operations, access control, and incident response
Ability to lead programs from zero-to-one and influence senior stakeholders

Job Responsibility

Operationalize the global physical security strategy, and ensure data center alignment with enterprise security standards, and policies
Implement the security risk framework within Data Center Facility Operations
Translate enterprise security requirements into site-specific designs for new campuses
Conduct site-level security risk and threat assessments
Establish a scalable security operations model for 50–400 MW hyper-scale facilities
Own the operational lifecycle of dedicated physical security systems (ACS, VSS, IDS)
Execute site-level operational controls to ensure adherence to compliance programs for SOC 2, ISO 27001/27002, NIST 800-53, and other regulations
Maintain operational documentation, logs, and evidence of adherence to established internal controls
Maintain year-round audit readiness for physical access to cages, racks, and on-site office rooms
Ensure operational availability, resiliency, and scalability of security infrastructure

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Conference & Event Operations Specialist

Reporting to the Senior Manager, Events & Initiatives this position provides end...

Location

Canada , Richmond

Salary:

70000.00 - 72000.00 CAD / Year

Boston Pizza

Expiration Date

Until further notice

Requirements

Post-secondary education in business administration or other relevant field would be an asset
Minimum of 3 years event planning experience
Professional certification such as CMP or CSEP may be an asset
Strong working knowledge and understanding of Microsoft Office programs, particularly Microsoft Word, Excel, PowerPoint and Teams
Highly organized, with ability to manage multiple priorities and deadlines with accuracy and efficiency
Self-motivated with strong sense of ownership and accountability for delivering high-quality outcomes
Excellent interpersonal and relationship-building skills, with collaborative and professional approach
Strong customer service orientation with proactive, solutions-focused mindset
Exceptional verbal and written communication skills, with meticulous attention to detail
Adaptable and resilient, able to thrive in dynamic, fast-paced environment

Job Responsibility

Provide end-to-end administrative and logistical support for conference planning, including attending all planning meetings, maintaining tracking documents, liaising with stakeholders and vendors, and managing RFIs
Oversees invoice and contract administration, supports budget updates to ensure forecasting accuracy, manages registration and event app requirements, coordinates onsite office operations, and assists with post-conference financial reconciliation
Support FAC and NorthStar event planning by compiling proposal details, preparing and updating budget estimates and presentations, and conducting research on activities and transportation
Manages rooming lists and hotel documentation, processes event payments, and administers franchisee reimbursements
Support company-wide hotel room block and meeting venue sourcing by managing the RFP process, compiling and analyzing proposal details, preparing venue comparison presentations, assisting with contract review, and contributing to cost-saving initiatives
Provides support for F&B and AV coordination as needed

What we offer

Strong Canadian brand with hospitality focus, embracing a work-hard, play hard philosophy
Strong emphasis on team culture
Entrepreneurial roots support culture of collaboration
Flexible working environment that embraces both in-person and remote work
Amazing employee programs and benefits
Always looking to promote internal talent
Tight-knit team to support you every step of the way
Recognized as a Great Place to Work®
Focus on giving back to communities through Boston Pizza Foundation

Fulltime

Senior Director, IT Infrastructure, Greater China

This role is responsible to ensure the scalable, secure, and efficient IT infras...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s in Computer Science, IT, or related field
Master’s preferred
10+ years in IT infrastructure, with 5+ years in leadership
Proven expertise in cloud platforms (Alicloud/AWS/Azure), ACK/EKS and DevOps practices
Familiarity with WAN technologies (future-focused such as SD-WAN)
Experience in multi-cloud management
Be familiar with Agile methodology, CI/CD tools (Jenkins, GitHub, GitLab, etc.), networking (TCP/IP, DNS, BGP)
Be familiar with security standards (ISO 27001, NIST) and monitoring tools
Strong leadership, communication, and problem-solving abilities
Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)

Job Responsibility

Strategic Leadership: Develop and execute the organization’s cloud & network infrastructure, DevOps roadmap in line with continent(Great China) tech strategy and global standard
Align infrastructure initiatives with business goals, emphasizing cost optimization and agility
Ensure adherence to IT policies, standards, and regulations related to cloud and network management
Drive innovation and continuous improvement in cloud infrastructure and DevOps processes
Cloud Management & Architecture: Oversee cloud operations (Alicloud, AWS) including migration, resource allocation, and cost management
Design resilient, scalable cloud architectures for SaaS, IaaS, and PaaS environments
Develop and implement disaster recovery and business continuity plans in the cloud environment
Monitor and analyze cloud performance metrics to identify areas for improvement and cost optimization
Cloud Network & Security: Optimize cloud network performance (VPCs, VPNs, CDNs) and troubleshoot connectivity
Implement security frameworks (Zero Trust, encryption) and ensure compliance (CBDT, GDPR, etc.)

Fulltime

Data Center Project Director

The Data Center Project Director leads the strategic management of complex data ...

Location

Luxembourg , Luxembourg

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Architecture, Construction Management, or equivalent technical discipline
Master's degree preferred
Professional certifications such as PMP, P3O, or equivalent project management credentials
Data center-specific certifications (Uptime Institute, DCCA, or similar) highly valued
12+ years of progressive project management experience with minimum 8 years focused on data center or critical infrastructure projects
Proven track record managing data center projects from 10MW to 100MW+ capacity with project values exceeding €50M
Deep understanding of critical infrastructure systems including UPS, PDUs, CRAC/CRAH units, generators, fire suppression, and building management systems
Comprehensive knowledge of data center design standards, industry regulations, and commissioning processes
Experience with both new construction and live environment upgrades requiring zero-downtime execution
Understanding of hyperscale, colocation, and enterprise data center business models and operational requirements

Job Responsibility

Provide executive-level project leadership for data center developments valued from €50M to €500M+, including hyperscale, colocation, and enterprise facilities
Develop and execute comprehensive project strategies encompassing scope definition, timeline optimization, budget management, and resource allocation across multiple concurrent projects
Lead business development initiatives, including proposal development, client presentations, and strategic relationship management with key stakeholders
Drive continuous improvement initiatives to enhance project delivery methodologies and organizational capabilities
Serve as primary executive interface for C-level clients, investors, and key stakeholders throughout the project lifecycle
Facilitate strategic decision-making processes, manage expectations, and ensure alignment between project objectives and broader organizational goals
Coordinate with utility providers, regulatory authorities, and local governments to secure necessary approvals and infrastructure connections
Lead executive steering committee meetings and board-level project reviews
Oversee technical delivery of critical infrastructure systems including power distribution (up to 100MW+), advanced cooling systems, fire suppression, security systems, and backup power generation
Ensure compliance with industry standards including TIA-942, Uptime Institute Tier classifications, ASHRAE guidelines, and local regulatory requirements

What we offer

Entrepreneurial, inclusive culture
Total Rewards program reflecting commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay

Fulltime

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Operational Resilience & Vendor Management Specialist

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