Operational Resilience Strategy Manager Job at Mastercard (Dublin 18)

Resilience Lead

We are looking for a Resilience Lead to join our Group Resilience team in Group ...

Location

United Kingdom , Knutsford; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a risk, control, resilience or security role
Experience of senior stakeholder management
Leadership and influencing across a matrix team environment
Experience of working in a role within Operational Resilience – i.e. understand Operational Resilience Regulation
Governance and reporting
Technology awareness

Job Responsibility

Socialisation and implementation of the resilience strategy and underpinning framework across the firm
Development and enhancement of the resilience, crisis and incident management framework
Operational Recovery Planning and Security Incident Management planning standards and controls enhancement
Provide oversight to the business and technology recovery capability improvements
Communication of the firm’s / business’ resilience position
Enhancement of resilience, crisis management and incident response and recovery capability through testing
Assurance that services and products are built resiliently
Continually remain abreast of resilience and crisis and incident management developments
Mitigation of the impact of unexpected incidents
Execution of responses to reported incidents and potential threats

Fulltime

Digital Resilience and IT Risk Manager

Our COO Functional Risk Management team embedded in the Digital Resilience Area ...

Location

Spain , Barcelona

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in using GRC tools and reporting tools (e.g., PowerBI)
A solid track record of achievement and continues development (can be any academic, professional, and/or sport)
Strong understanding of risk management frameworks and methodologies
Data-driven mindset with experience in data analysis and interpretation
excellent analytical and problem-solving skills
An organized and methodological approach with strong interpersonal skills
Possess a strong sense of curiosity and the ability to think creatively and innovatively
4+ years of experience in Operational, IT, or Information Security (IS) Risk Management, Management Consulting, IT Governance, or a related field
Bachelor’s degree or higher in Information Technology, Engineering, Economics, Risk Management, Business Administration, or any related field

Job Responsibility

Support, coordinate and oversee information Risk Management Lifecycle activities performed by the 1st LoD
Actively contributes to identifying improvements and assist in adapting the Risk Management frameworks to address our rapidly evolving risk landscape
Coordinate thorough risk assessments to identify, evaluate and mitigate information risks across the organization
Ensure adherence to relevant regulatory requirements and internal policies related to information risk management as well as preparing detailed reports and presentations on risk findings, trends and recommendations for senior management and stakeholders
Utilize data analytics to support risk assessments, decision-making processes and to drive insights that enhance risk management strategies
Work closely with various business units, IT, IS, Risk and compliance teams to ensure alignment and integration of risk management practices
Utilize new technologies and feature within our organizational setup to enhance, scale, and optimize existing risk management processes
Develop and deliver training programs to enhance awareness and understanding of information risk management across the organization
Foster a risk-driven culture and advocate for the benefits of risk management whilst engaging with leadership and functional leads to ensure alignment and support

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

Fulltime

Director of Operations

We are recruiting for a Director of Operations on a full time (40 hours), perman...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

A highly experienced senior operations leader with a proven track record in Director-level or equivalent roles, ideally within complex, multi-site, or scaling environments
Demonstrated expertise in change management, operational integration, and embedding new systems, cultures, and organisational structures
Strong programme and project leadership capability, with significant experience leading large-scale, cross-functional transformation
Deep understanding of operational compliance, regulatory governance, audit standards, and risk management
Strong experience in LEAN, continuous improvement, or operational excellence methodologies, with demonstrable results
A strategic thinker capable of translating organisational goals into measurable operational plans
An influential and credible leader able to effectively engage, influence, and challenge senior stakeholders, including executive and Group-level leadership
Commercially and financially astute, with strong analytical, decision-making, and problem-solving abilities
Exceptional leadership skills with experience managing and developing senior managers and operational teams
Technologically adept, with experience in system implementation, digital transformation, and operational reporting tools

Job Responsibility

Act as the senior operational lead for Glanmore Foods, responsible for delivering against strategic operational objectives
Report on operational performance, risk, compliance, strategic priorities, and transformation progress
Lead organisation-wide change management, embedding new systems, cultural change, and improved ways of working
Foster a culture of excellence, ensuring high standards in food quality and service
Lead, mentor, and develop management teams to achieve business goals and enhance performance
Oversee all major operational projects, including system rollouts, process re-engineering, optimisation, and infrastructure enhancements
Establish, refine, and enforce robust operational governance, compliance processes, and audit standards
Lead LEAN programmes to improve efficiency, reduce waste, and strengthen cross-functional collaboration
Build and embed operational resilience through proactive risk management, contingency planning, and business continuity frameworks
Provide strong and visible leadership to senior managers, ensuring alignment, accountability, and high performance across all operational functions

What we offer

Discounts on brands across the Island of Ireland (restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more)
Flexible working to support work life balance
Free parking at the office
Career Pathways to support career progression and/or skills development
Learning & development programs available for personal and professional development & growth
Access to wellness programs to promote mental health and wellbeing of our colleagues
Employee Assistance Program to guide and support our employees
Exciting appreciation days

Fulltime

Global Third Party Risk Manager

Individuals in Operational Risk establish and manage operational risk policies, ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience
Extensive knowledge of business processes, products, and operations within the financial sector, including implications of third-party and resilience risks
Understanding of regulatory requirements including the Third-Party Risk Management and Outsourcing Lifecycle (OCC/FRB/EBA/PRA/MAS, etc.), along with their implications on resilience risk management
In-depth knowledge of Risk Governance frameworks and Risk Appetite parameters, highlighting third-party and resilience risks
Comprehensive understanding of MIS reporting and analytical tools, with experience in report development and analysis for third-party and resilience risks
Familiarity with operational risk management strategies, including third-party and resilience risk management best practices
Experience in conducting risk management reviews and oversight, including third-party and resilience risk assessments
Robust understanding of how third-party relationships impact business risk, particularly in terms of resilience risk
A solid grasp of the Third-Party Risk Lifecycle, and experience in managing third-party and resilience risks across this cycle
Understanding of various risk types such as third-party, resilience, credit, compliance, technology risk, and fraud, and how they interrelate within a financial institution

Job Responsibility

Develop and implement resilience and third-party risk management processes, staying updated with the latest risk management trends
Utilize advanced analytics to identify, measure, monitor, and report on residual and emerging risks, providing strategic insights to stakeholders
Lead initiatives to address root causes of unexpected losses, developing innovative solutions to enhance operational effectiveness
Influence technical strategy through informed understanding of Citi’s Third-Party Management Policy and ORM Third-Party Risk Standard
Supervise third-party thematic and product reviews, taking responsibility for business sub-functions and making complex decisions impacting significant business results
Implement corrective measures to manage persistent operational risks, enhancing risk resilience
Conduct comprehensive third-party risk management reviews across the global portfolio, instilling a culture of risk awareness and accountability
Operate efficiently within the Risk Governance framework, managing operational risk within set Risk Appetite parameters
Oversee the design, deployment, and review of MIS reports to detect areas of excessive risk and verify efficacy of risk mitigation strategies
Establish robust third-party risk processes across diverse sectors and geographies

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

IT Service Continuity Manager

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate...

Location

Portugal , Lisboa

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

Comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
Familiar with Group Operational Resilience processes and tools
Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities
Experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality
Skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies
Proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts)
Experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow
Comfortable working in a professional English environment and context

Job Responsibility

Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems
Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises
Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans

What we offer

Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Switzerland and internationally
Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment
Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations
Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact

Fulltime

BUK Resilience Lead

The BUK Operational Resilience Lead (Director) is responsible for developing, im...

Location

United Kingdom , Knutsford; Northampton; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in developing, implementing, and maintaining an effective operational resilience strategy
Experience in liaising with regulatory bodies and ensuring compliance
Experience in coordinating response and recovery planning, including workforce, technology, and third-party resilience
Subject matter expertise in resilience with the ability to influence senior leadership
Experience in managing a business function and providing input to strategic initiatives
Experience in managing a large team or sub-function, leading other people managers
Extensive knowledge of how the function integrates with the business division / Group to achieve overall business objectives
Broad and comprehensive knowledge of industry theories and practices within own discipline
Ability to use interpretative thinking and advanced analytical skills to solve problems in complex situations
Ability to negotiate with and influence stakeholders at a senior level both internally and externally

Job Responsibility

Develop, implement, and maintain an effective operational resilience strategy for Barclays UK (BUK)
Ensure BUK can anticipate, withstand, respond to, and recover from disruption events
Develop and maintain a multi-year resilience roadmap for BUK
Liaise with Group Resilience and regulatory bodies to ensure alignment and compliance
Coordinate response and recovery planning, including workforce, technology, and third-party resilience
Act as a subject matter expert for resilience within BUK
Socialisation and implementation of the resilience strategy and underpinning framework across the firm
Development and enhancement of the resilience, crisis and incident management framework
Operational Recovery Planning and Security Incident Management planning standards and controls enhancement
Provide oversight to the business and technology recovery capability improvements

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
Opportunity to embrace mobility and explore operations
Commitment to inclusion and equal opportunities

Fulltime

Crisis & Incident Management Lead – Operational Resilience - Vice President

The VP, Crisis & Incident Management Lead is responsible for the strategic leade...

Location

United States Of America , NEW YORK

Salary:

150000.00 - 180000.00 USD / Year

Crédit Agricole

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or a related field
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity
Experience leading cross-border incident response and regulatory engagement
Proficiency in English (both written and verbal)
Incident Management: Ability to analyze, prioritize, and manage incidents effectively. Cross-functional command and coordination
Strategic Thinking: Ability to align crisis and incident management initiatives with business objectives and regulatory requirements
Communication&Documentation: Ensure thorough documentation and clear communications over crisis and incident management activities
Leadership&Team Management: Proven track record of building and leading high performing teams. Strong project management skills. Ability to thrive in fast-paced, high-stakes environment
Regulatory Compliance: Expertise in navigating banking regulations and audit readiness. Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC
Crisis Leadership: Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains

Job Responsibility

Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies
Establish and manage governance forums and escalation protocols for crisis and incident oversight
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols
Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regulatory requirements
Integrate internal communications tools and channels into a unified communications strategy
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken
Drive optimization of incident response processes using data analytics, metrics and automation opportunities

Fulltime

Operational Resilience Strategy Manager

Mastercard

Location:
Ireland , Dublin 18

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 30, 2026

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