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Operational Resilience Risk Manager

· Job Posted January 07, 2026
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Job Description

The Operational Resilience Risk Manager will support the Group Head of Resilience Risk in establishing, embedding, and maintaining a robust Group-wide resilience risk framework. The role covers operational resilience, business continuity, and incident and crisis management across all entities within the Group. The role provides second-line oversight and challenge to ensure that the Group can prevent, adapt to, respond to, recover, and learn from disruption, maintaining continuity of services critical to customers, markets, and regulators.

Job Responsibility

  • Support the development, implementation, and ongoing refinement of the Group’s resilience risk policy and framework
  • Contribute to baseline assessments of existing capabilities, identifying gaps and improvement opportunities, and support control testing, policy attestation, and production of training and guidance materials
  • Design, implement, and maintain the Group-wide incident and crisis management approach, supporting tabletop exercises, simulations, and periodic reviews
  • Provide independent second‑line oversight and challenge across operational resilience, business continuity, and crisis response
  • Support Group‑level crisis and incident management workstreams
  • Monitor and support entities in meeting regulatory compliance milestones
  • Produce clear and timely risk reporting for senior stakeholders
  • Facilitate and coordinate business-led resilience workstreams
  • Build strong relationships across the Group, representing Risk in relevant committees and working groups
  • Promote a culture of preparedness and adaptability

Requirements

  • Strong knowledge of operational resilience principles and associated regulatory requirements (PRA, FCA, GFSC)
  • Experience working in a second‑line non‑financial risk environment within regulated financial services
  • Commercial awareness with the ability to balance regulatory, operational, customer, and strategic considerations
  • Collaborative and engaging, able to build trust and work effectively across teams
  • Strong communication, stakeholder management, and analytical skills, with the ability to distil complex issues into clear insights
  • Strategic yet pragmatic, solution‑focused, and committed to continuous improvement
  • Sound judgement, attention to detail, and an understanding of the organisation’s business lines and risk landscape
  • Constructively challenging while maintaining a partnership mindset
  • Demonstrates integrity, resilience, and strong professional judgement

Nice to have

  • Experience in insurance, lending, or broader financial services
  • Professional risk qualifications (e.g., IRM) or equivalent experience
  • Knowledge of cyber resilience or technology risk

What we offer

  • Up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

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