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Operational Resilience Manager

United Kingdom, Cardiff · Job Posted April 10, 2026
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Job Description

The Operational Resilience Manager will play an exciting and important role in our regulatory transition; accountable for the design, implementation, and embedding of Pioneer’s Operational Resilience Framework, ensuring compliance with regulatory requirements and alignment with Admiral Group standards. The role provides independent second-line oversight and challenge, while also leading the practical implementation required to meet regulatory milestones. It will act as the central subject matter expert for Operational Resilience within Pioneer and a key interface with Group Risk and external regulators where required.

Job Responsibility

  • Operational Resilience Framework Ownership
  • Regulatory Compliance
  • Scenario Testing
  • Incident & Crisis Integration
  • Governance & Reporting
  • Embedding & Culture

Requirements

  • Strong working knowledge of the FCA Operational Resilience regime and its practical implementation requirements
  • Experience implementing or significantly enhancing operational resilience frameworks within a regulated financial services environment
  • Experience operating within a second-line risk function, providing independent oversight and challenge
  • Demonstrated ability to engage effectively with senior leadership and governance committees
  • Strong analytical capability and ability to translate complex regulatory requirements into practical, proportionate frameworks
  • Excellent stakeholder management and influencing skills
  • Strategic and forward-looking, able to balance regulatory robustness with commercial pragmatism
  • Structured and disciplined in programme delivery
  • Comfortable operating in a growing, entrepreneurial business environment
  • High integrity, resilience, and sound professional judgement

Nice to have

  • Experience within insurance or commercial lines distribution
  • Knowledge of outsourcing, third-party risk, or technology risk management
  • Relevant professional qualification (IRM, ICA, CII, or equivalent)

What we offer

  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

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