Operational Resilience Manager Job at Admiral Group Plc (Cardiff)

Job Description

The Operational Resilience Manager will play an exciting and important role in our regulatory transition; accountable for the design, implementation, and embedding of Pioneer’s Operational Resilience Framework, ensuring compliance with regulatory requirements and alignment with Admiral Group standards. The role provides independent second-line oversight and challenge, while also leading the practical implementation required to meet regulatory milestones. It will act as the central subject matter expert for Operational Resilience within Pioneer and a key interface with Group Risk and external regulators where required.

Job Responsibility

Accountable for designing and implementing Pioneer’s Operational Resilience Framework in line with FCA requirements and Group policy
Lead the identification and mapping of Important Business Services, ensuring robust documentation of end-to-end processes, dependencies, and third-party arrangements
Define and calibrate impact tolerances, ensuring Board understanding and approval
Establish governance, reporting, and escalation mechanisms appropriate to Pioneer’s size, complexity, and risk profile
Ensure integration of operational resilience with existing risk, outsourcing, business continuity, and third-party risk frameworks
Lead Pioneer’s programme to meet all applicable FCA operational resilience milestones
Act as the primary contact for Operational Resilience matters in regulatory interactions (FCA/GFSC where applicable), in conjunction with the Pioneer Compliance Lead
Ensure documentation, self-assessments, and Board attestations are robust and regulator ready
Monitor regulatory developments and proactively adapt Pioneer’s framework accordingly
Design and oversee severe but plausible scenario testing for Important Business Services
Ensure testing is proportionate, realistic, and drives meaningful insight into vulnerabilities
Oversee remediation tracking and ensure accountability for addressing weaknesses
Provide independent second-line challenge to first-line resilience planning and testing outputs
Ensure alignment between Operational Resilience, Business Continuity, Incident Management, and Crisis Response frameworks
Provide second-line oversight of incident response effectiveness and post-incident reviews
Ensure lessons learned are formally incorporated into resilience planning and control improvements
Own Operational Resilience reporting to the Pioneer Risk Management Committee and Board
Provide clear, risk-based insight on resilience exposure, vulnerabilities, and regulatory readiness
Support Board understanding of impact tolerances, residual risk, and strategic trade-offs
Represent Pioneer within Admiral Group resilience forums, ensuring alignment and proportionality
Develop and deliver targeted training and awareness initiatives to embed operational resilience principles across Pioneer
Influence senior stakeholders to ensure resilience considerations are integrated into product development, outsourcing decisions, and strategic initiatives
Promote a pragmatic, proportionate, and commercially aligned approach to resilience within a fast-growing environment

Requirements

Strong working knowledge of the FCA Operational Resilience regime and its practical implementation requirements
Experience implementing or significantly enhancing operational resilience frameworks within a regulated financial services environment
Experience operating within a second-line risk function, providing independent oversight and challenge
Demonstrated ability to engage effectively with senior leadership and governance committees
Strong analytical capability and ability to translate complex regulatory requirements into practical, proportionate frameworks
Excellent stakeholder management and influencing skills
Strategic and forward-looking, able to balance regulatory robustness with commercial pragmatism
Structured and disciplined in programme delivery
Comfortable operating in a growing, entrepreneurial business environment
High integrity, resilience, and sound professional judgement

Nice to have

Experience within insurance or commercial lines distribution
Knowledge of outsourcing, third-party risk, or technology risk management
Relevant professional qualification (IRM, ICA, CII, or equivalent)

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service

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