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Admiral Group Plc Logo Admiral Group Plc · Finance

Operational Resilience Manager

United Kingdom, Cardiff · Job Posted April 16, 2026
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Job Description

The Operational Resilience Manager will play an exciting and important role in our regulatory transition; accountable for the design, implementation, and embedding of Pioneer’s Operational Resilience Framework, ensuring compliance with regulatory requirements and alignment with Admiral Group standards. The role provides independent second-line oversight and challenge, while also leading the practical implementation required to meet regulatory milestones. It will act as the central subject matter expert for Operational Resilience within Pioneer and a key interface with Group Risk and external regulators where required.

Job Responsibility

  • Accountable for designing and implementing Pioneer’s Operational Resilience Framework in line with FCA requirements and Group policy
  • Lead the identification and mapping of Important Business Services, ensuring robust documentation of end-to-end processes, dependencies, and third-party arrangements
  • Define and calibrate impact tolerances, ensuring Board understanding and approval
  • Establish governance, reporting, and escalation mechanisms appropriate to Pioneer’s size, complexity, and risk profile
  • Ensure integration of operational resilience with existing risk, outsourcing, business continuity, and third-party risk frameworks
  • Lead Pioneer’s programme to meet all applicable FCA operational resilience milestones
  • Act as the primary contact for Operational Resilience matters in regulatory interactions (FCA/GFSC where applicable), in conjunction with the Pioneer Compliance Lead
  • Ensure documentation, self-assessments, and Board attestations are robust and regulator ready
  • Monitor regulatory developments and proactively adapt Pioneer’s framework accordingly
  • Design and oversee severe but plausible scenario testing for Important Business Services
  • Ensure testing is proportionate, realistic, and drives meaningful insight into vulnerabilities
  • Oversee remediation tracking and ensure accountability for addressing weaknesses
  • Provide independent second-line challenge to first-line resilience planning and testing outputs
  • Ensure alignment between Operational Resilience, Business Continuity, Incident Management, and Crisis Response frameworks
  • Provide second-line oversight of incident response effectiveness and post-incident reviews
  • Ensure lessons learned are formally incorporated into resilience planning and control improvements
  • Own Operational Resilience reporting to the Pioneer Risk Management Committee and Board
  • Provide clear, risk-based insight on resilience exposure, vulnerabilities, and regulatory readiness
  • Support Board understanding of impact tolerances, residual risk, and strategic trade-offs
  • Represent Pioneer within Admiral Group resilience forums, ensuring alignment and proportionality
  • Develop and deliver targeted training and awareness initiatives to embed operational resilience principles across Pioneer
  • Influence senior stakeholders to ensure resilience considerations are integrated into product development, outsourcing decisions, and strategic initiatives
  • Promote a pragmatic, proportionate, and commercially aligned approach to resilience within a fast-growing environment

Requirements

  • Strong working knowledge of the FCA Operational Resilience regime and its practical implementation requirements
  • Experience implementing or significantly enhancing operational resilience frameworks within a regulated financial services environment
  • Experience operating within a second-line risk function, providing independent oversight and challenge
  • Demonstrated ability to engage effectively with senior leadership and governance committees
  • Strong analytical capability and ability to translate complex regulatory requirements into practical, proportionate frameworks
  • Excellent stakeholder management and influencing skills
  • Strategic and forward-looking, able to balance regulatory robustness with commercial pragmatism
  • Structured and disciplined in programme delivery
  • Comfortable operating in a growing, entrepreneurial business environment
  • High integrity, resilience, and sound professional judgement

Nice to have

  • Experience within insurance or commercial lines distribution
  • Knowledge of outsourcing, third-party risk, or technology risk management
  • Relevant professional qualification (IRM, ICA, CII, or equivalent)

What we offer

  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • You also have the option to buy or sell up to an additional five days of annual leave
  • Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service
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