Operational Resilience Lead, HSBC

HSBC

Location:
United Arab Emirates

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Operational Resilience Lead will support the transition of the UAE Operational Resilience from Programme delivery to BAU, ensuring the effective implementation of the Operating Model, and strengthening the resilience framework across the region. Responsibilities include governance activities, driving Operational Resilience culture, responding to regulators, and providing risk and control advice for Important Business Services. The role requires strong strategic planning skills, stakeholder engagement, and proven ability to manage complex issues. Flexible and inclusive working environment provided.

Job Responsibility:

Leading the transition of the UAE Operational Resilience programme to Business as Usual (BAU), ensuring the effective implementation of the Operating Model and driving timely completion of annual refresh activity
Leading the completion of the Locally Significant Services (LSS) initiative, including BAU monitoring of identified LSSs
Support the UAE COO in chairing the UAE Business Service Owner (BSO) Forum
Driving engagement, accountability and delivery of BSO responsibilities, designated under the IBS programme and LSS initiative
Serving as an interlock and collaborating with the Operational Resilience programme teams to drive change implementation activities
Championing culture of Operational Resilience in the entity, working closely with lines of business, global functions and Technology stakeholders and teams to effectively manage, monitor and report on important business services resilience and performance
Driving governance activities for managing Operational Resilience which includes, but not limited to, regular updates to entity and regional RCMMs, RMMs and OpCo meetings
Leading on Operational Resilience related responses and submissions to regulators, board meetings, and local and global governance forums
Participating in industry forums and identify trends to anticipate future developments in the Operational Resilience risk and control environment
Actively challenging poor, inefficient, or excessive controls, related tasks, and behaviours for Operational Resilience
Driving the development and implementation of future-fit Operation Resilience risk management frameworks working closely with Global Operational Resilience Central Capability team and Technology function
Providing risk and control advice for Important Business Services (IBS) and LSS vulnerabilities
Liaise with stakeholders across Businesses and Functions to proactively identify and resolve challenges to the delivery of Operational Resilience effectiveness
Active management of the Operational Resilience service delivery performance metrics and best practice frameworks
Support the strategic direction and plans of Operational Resilience in UAE & MENAT
Identify issues / areas of concern for the UAE & MENAT COO senior leadership team and develop recommendations for action, including conducting the necessary research, trigger reviews, writing reports, presentations, and periodic updates
Stewardship of the wider Operational Resilience operating model, service catalogue, procedures, and toolkits
Support the definition and creation of business cases for investment across UAE & MENAT Operational Resilience
Provide Operational Resilience stewardship of framework and take a lead in driving consistency across functions entity wide
Embed risk culture and management focus on improving resilience in region
Own active engagement and management of BSO responsibilities, ensuring they are adequately informed and supported to deliver in line with the Group ORCC framework
Support engagement with regulators across MENAT, to understand and respond to current and future regulatory requirements related to Operational Resilience.

Requirements:

Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit
Knowledge of Operational Resilience Framework
Ideally comprehensive understanding of HSBC structures, processes, and objectives across the Group
Ideally has experience in regional and market roles with ability to persuade individuals at different levels
Strong interpersonal skills, coupled with the ability to build and maintain relationships with business leads, SMEs, and regional counterparts
Excellent written and verbal communication skills at all levels of management, with strong attention to detail
Ability to engage with team, colleagues, and business partners collaboratively to deliver at pace
Ability to work well under pressure, demonstrate flexibility and adapt to rapidly changing priorities and tasks that are potentially highly restricted in nature, unpredictable, wide ranging, complex and time sensitive
Proven ability to articulate complex issues concisely and in simple language to support problem analysis
Proven experience in strategic planning, communication, and people management processes
Consider transformation and innovation in all that they do.

Nice to have:

Ideally comprehensive understanding of HSBC structures, processes, and objectives across the Group
Ideally has experience in regional and market roles with ability to persuade individuals at different levels.

What we offer:

Flexible working when possible
Opportunities to grow within an inclusive and diverse environment
Continuous professional development.

Additional Information:

Job Posted:
July 18, 2025

Expiration:
July 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operational Resilience Lead