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Operational Resilience (Continuity of Business) Senior Manager - VP

United Kingdom, Belfast · Job Posted March 22, 2025

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Job Description

The role requires a leader who can lead and support Citi's Enterprise Resilience Operational Resilience (Ops Res) and Continuity of Business (CoB) programs across multiple business lines. The successful candidate will work closely with the Cluster and Global CoB teams and with local business and country management on a global basis. The position requires a candidate with good management skills, leadership capabilities, and an ability to lead a variety of activities in parallel. The candidate must be able to form trusting relationships with senior executives, should push for delivery of workload within prescribed timeframe and should be able to influence within the businesses being supported in order to capture and maintain high quality Ops Res and COB plans that are able to measure business performance and support Citi's businesses when things go wrong.

Job Responsibility

  • Develop and manage the production and documentation of CoB solutions for multiple functional areas
  • Understand measures used to determine whether a business can remain within its impact tolerance (ITOL)
  • Define, implement, and apply area wide Ops Res and CoB policies and standards
  • Manage all related Ops Res and CoB deliverables such as: IBS identification, ITOL setting, scenario testing and the monitoring of ITOL breaches
  • Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises including understanding of DoS and DoA testing
  • Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective Ops Res and CoB teams as needed
  • Operate with a limited level of direct supervision
  • Exercise independence of judgement and autonomy
  • Act as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

  • Relevant experience in Operational Resilience and/or Continuity of Business is essential
  • Experience in banking or financial services is required
  • Knowledge of Citi business operations is an advantage
  • Ability to manage projects, expectations, and maintain key relationships
  • Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
  • Advanced project management, data analysis and reporting ability
  • with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
  • Excellent verbal and written communication skills
  • Bachelor’s/University degree or equivalent experience
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