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E80 Group Logo E80 Group · IT - Administration

Operational Resident Automation Engineer

United States, Atlanta 75000.00 - 90000.00 USD / Year · Job Posted January 01, 2026
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Job Description

The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.

Job Responsibility

  • Act as the first point of contact for customer service-related aspects
  • Ensure timely and effective communication with customers and E80 back-office support
  • Organize and manage periodic technological updates sessions
  • Participate in periodical operational and management meetings with Customer's staff
  • Prepare and share quotes for parts and interventions
  • Allocate technical resources, verify equipment and tools
  • Manage materials for customer field services activities
  • Develop and maintain resource schedules for maintenance, field service, and retrofit activities
  • Liaise with various stakeholders
  • Order spare parts and follow up delivery
  • Enter and manage tickets in Sales Force
  • Manage and coordinate resource intervention onsite
  • Monitor and report on performance of allocated resources
  • Continually review and improve resource allocation processes
  • Ensure activities comply with regulations, standards, and company policies
  • Observe customer behavior to recommend areas for improvement
  • Escalate important aspects to organization
  • Ensure all precautions are in place for safe operation
  • Perform advanced electrical troubleshooting
  • Replace, program and configure E80 electromechanical components
  • Perform engineering and software maintenance tasks periodically

Requirements

  • Bachelor’s degree in engineering, operations management, or a related field preferred
  • Equivalent experience in maintenance management in material handling and industrial machine design and manufacturing industries considered
  • 3+ years of experience in material handling, packaging equipment, robotics, and palletizing industry in customer service, project management, asset management
  • Familiarity with industrial equipment design, manufacturing, and maintenance processes highly preferred
  • Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
  • CMRT, Certifications highly preferred
  • Knowledge of SAP ERP system, CRM (Salesforce)
  • Knowledge of Microsoft Office 365 and power platform
  • Strong analytical skills and attention to detail
  • Excellent organizational, communication and collaboration abilities
  • Be a change agent
  • Passion for customer service and a customer-centric mindset

What we offer

  • Health, Dental, Vision Insurance
  • Life
  • STD
  • LTD
  • PTO
  • 401K match
  • Career growth opportunities
  • Training and learning programs (E80 World Academy)
  • Dynamic, collaborative team culture
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