Job Description
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues. Purpose of the job This role is fully dedicated to the success of the Insurance service organisations, including claims and assistance operations, technical claims, QA, network and supply chain, fraud, and recoveries. In doing so, the role supports key decisions every day to help drive efficiency and effectiveness across all these activities. Furthermore, the role works with other functions across the Insurance organisation, including underwriting, actuarial and finance, helping them with key data and insights on the service organisations performance, and with data to support the insurer. This may include supporting new business activities and modelling. With a sound understanding of contact centre, claims and assistance operations, supply chain and payments, and the importance of data on servicing to an Insurance organisation this is a hands-on role, that understands the intricacies and details of the data within this realm, and has the technical expertise to source, manage and present the data for consumption across the Insurance organisation. This role will also be supporting the workforce management and reporting requirements including workforce management planning. Additionally, the development of data, building reports (SSRS, SQL, PowerBI and MS Excel) and developing new data insights and outputs to support the Insurance servicing organisations. Critically, this role supports the operational reporting function, providing day-to-day analysis, reporting and insights.
