Operational Relationship Director, Citi

Citi

Location:
United States, Jersey City

Category:
Banking

Contract Type:
Employment contract

Salary:

170000.00 - 300000.00 USD / Year

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Job Description:

This senior management-level position requires managing a team, achieving results through client engagement, operational leadership, and regulatory interaction. The focus is on building and maintaining strong relationships with key clients and the OCC, understanding their needs, ensuring service delivery exceeds expectations, and being available for in-person meetings on short notice.

Job Responsibility:

Serve as the primary point of contact for key US clients, building and nurturing strong relationships
proactively identify client needs and develop tailored solutions
conduct regular client meetings to review performance, address concerns, and discuss future needs
gather client feedback and drive continuous improvement initiatives
collaborate with Sales and Product teams to identify new business opportunities
act as the primary operational point of contact for the OCC, ensuring effective communication and collaboration
proactively address regulatory inquiries and requests
stay informed of regulatory changes and ensure operational compliance
participate in regulatory meetings and presentations
build a strong leadership team, fostering a diverse, inclusive, and engaging work environment
determine and implement the strategic approach for Agency & Trust and DR services
manage high-priority projects, supporting internal and external corporate clients
oversee results, budget, planning, and policy formulation for the team
articulate complex recommendations, negotiating with senior leaders and building trust across regions
lead mobility, diversity, training, compliance, and risk & control initiatives
develop partnerships with Technology, Compliance Risk, Finance, HR, and key internal stakeholders
appropriately assess risk in business decisions, safeguarding Citigroup, its clients, and assets
increase productivity and efficiencies using metrics to identify and validate potential solutions
deliver a robust control environment, ensuring compliance with policies and procedures

Requirements:

15+ years of relevant experience, including client relationship management, operational leadership, and regulatory interaction
5+ years of experience with Agency & Trust and DR products is strongly preferred
experience in management with Banking and Financial Institutions, with prior exposure to Debt issuance, CLOs, DRs, and related structures
demonstrated success dealing with senior and executive management, clients, and regulators
proven ability to manage concurrent activities/projects in a high-risk environment
effective project management, negotiation, and client communication skills
consistently demonstrated clear and concise written and verbal communication

What we offer:

Medical, dental, and vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
September 20, 2025

Expiration:
September 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operational Relationship Director

Citi

Location:United States, Jersey City

Category:Banking

Contract Type:Employment contract