Operational Readiness Program Manager, CVS Health

CVS Health

Location:
United States, Columbus, Ohio

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

83430.00 - 222480.00 USD / Year

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Job Description:

The Operational Readiness Program Manager is a project/product management role. The mission of this role is to ensure preparation for Your Aetna Virtual Assistant to be activated. Your Aetna Virtual Assistant (YAVA) is a conversational AI bot that is the strategic replacement for the traditional IVR that is in place today. This position is responsible for defining the roll out plan with our business and product teams while considering the features that are needed and ensuring it aligns with overall strategy and execution.

Job Responsibility:

Operational readiness for YAVA supporting over 1,800 toll free numbers
Continuous improvement opportunities for YAVA related to >30M calls per year
Liaison to Account Manager teams, Legal, Compliance, WFM, etc.
Marketing artifact support and creation for YAVA
Discover and articulate key uses cases and requirements to Product team to inform SAFe Agile features
Assures product strategy is followed from internal pilots to external launch
Propose features that offer alignment across platform priorities
Maintain strong relationships across key stakeholders and constituents
Escalate risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions
Collaborate with Product team on feature acceptance criteria
Responsible for release definition as well as works with release management, where applicable, to decide when enough value has been accrued to warrant a release to the customer
Attend various program ceremonies, e.g. demos
Set goals in the assessment of Metrics, including evaluation of business value achieved versus plan
Provide subject matter expertise on rollout plans and implementation to stakeholders and scrum teams

Requirements:

Healthcare experience
Project Management experience
2+ years' marketing experience
Ability to deliver convincing business case recommendations to senior management
Success meeting the needs of a diverse set of internal business stakeholders
Intermediate Power Point deck creation and presentation experience
Intermediate Excel knowledge
Strong critical thinker who makes balanced, insightful decisions
Outstanding verbal and written communication skills
Demonstrated collaborative style, with ability to find solutions
Ability to work independently and self-organize
Bachelor's Degree or Equivalent Work Experience

Nice to have:

AI experience
Call Center leadership
Plan sponsor experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation programs
No-cost weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 18, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Operational Readiness Program Manager