Operational Readiness Lead Jobs

Brightspeed

Location:
United States, Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Brightspeed has an exciting opportunity for an Operational Readiness Lead specializing in providing business stakeholders with an assurance that platform and process functionality integration are in a state to deliver on commitments and achieve their goals to join our rapidly growing team! As an individual contributor you will be responsible for, Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions.

Job Responsibility:

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines
Chair the daily UAT and ORT testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs)
Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team
Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency
Support application UAT, BVT, ORT release scheduling and system integration
Support program deployment activities
Support testing in existing, cloned and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON & QF for Mass Market & Enterprise & Wholesale
Creation and tracking of test plans
escalate and track defects
document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settings
Assist in ensuring that testing is executed with high quality and meets user acceptance criteria
Assist in domain JIRA management including Product Owner partnership, user story oversight and management, test case prioritization, completion tracking
Define and develop a comprehensive reporting strategy for JIRA to meet the needs of various stakeholders
Collaborate with business leads and program managers to understand reporting requirements and KPIs
Support design and development of custom reports and dashboards within JIRA and Power BI to visualize program metrics, progress and trends
Analyze program data stored in JIRA to identify patterns, trends and areas of improvement
Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business

Requirements:

Bachelor’s degree or equivalent of 5+ years of Telecommunication Network experience
Passionate about leading people, driving change, and focused on innovating systems and support through collaboration
Strong Project Management skills and experience
Experience and knowledge in the Telecommunications network(s) (Voice, Transport, Metro, Access, In-Home)
Experience with lab and test plan execution
Innovative, strategic thinker and decision maker
Strong problem-solving and execution skills in driving transformation and change

Nice to have:

Experience in the existing Brightspeed Network
Project Management Certification or Agile Certification
Proficient in Microsoft Office products (Excel, PowerPoint, Word, Power BI, Teams)

What we offer:

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operational Readiness Lead