Operational Performance Analyst, Metlen Group

Operational Performance Analyst

Metlen Group

Location:
Greece, Paiania

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Operational Performance Analyst to join our Operations Team part of our M Energy Customer Solution Division. In this role, you will play a key part in documenting, standardizing, developing, and monitoring business processes, work instructions, and quality documents. You will ensure process consistency, standardization, and continuous improvement across the company, working closely with all departments.

Job Responsibility:

Recording, developing, updating, and standardizing processes, work instructions, and quality documents
Mapping processes using MS Visio or equivalent tools and maintaining version-controlled documentation
Monitoring the implementation of processes and changes in collaboration with relevant departments
Supporting initiatives to improve operational efficiency and effectiveness
Facilitating effective cross-department communication to align actions and priorities
Assisting in the development, tracking, and reporting of operational Key Performance Indicators (KPIs)

Requirements:

Bachelor's Degree in a relevant field
2+ years of experience as an operations analyst or in a similar position
Strong experience in process documentation and mapping (MS Visio or similar)
Proficiency in MS Office (Word, Excel, PowerPoint)
Familiarity with document management systems (e.g., SharePoint) and CRM platforms (e.g., Salesforce)
Excellent analytical, problem-solving, and critical thinking skills
Strong organization, planning, multitasking, and time-management skills
Outstanding written and verbal communication skills
Ability to collaborate across functions
Solution-oriented mindset

Nice to have:

People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability

What we offer:

Competitive remuneration package
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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