Operational Merchant Performance Manager

• Strategic Portfolio Management: Act as the operational owner for a diverse portfolio of approximately 10-20 accounts
• Complex Data Steering & Reporting: Navigate and interpret complex data sets, responsible for in-depth stock management analysis, monitoring inventory health, and translating performance metrics into actionable insights
• High-Stakes Stakeholder Communication: Confidently bridge the gap between technical detail and executive strategy
• Cross-Functional Orchestration: Collaborate extensively across departments—Commercial, Logistics, and Tech
• Product Evolution: Directly influence the future of our platform by partnering with Product teams
• Operational Optimization & Problem Solving: Proactively identify underperforming areas in inbound forecasting and shipping accuracy

• Minimum 3 years in Partner Management, Supply Chain, or Operations, with a proven track record of managing a multi-account portfolio
• Highly proficient in Excel/Google Sheets and comfortable with complex reporting environments
• Experience with SQL and MSTR is highly preferred
• Professional fluency in English (written and spoken) is required
• German is a plus

German language skills

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year (for Zalando SE)
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available