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Operational Lead

Australia, Sunshine West Employment contract · Job Posted March 19, 2026
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Job Description

The Operations Lead manages and organises the day-to-day, end-to-end operations of a shift within the facility and plays a key role in providing input into facility planning and strategy execution as part of the facility leadership team to achieve service performance standards and support continuous improvement. As part of the facility senior leadership team, this role contributes to the execution of strategic initiatives to meet service performance standards and drive continuous improvement. The Operations Lead is also responsible for ensuring execution of labour plans to ensure the achievement of labour costs in line with service requirements and budget commitments for each shift and ensuring a safe working environment for all team members. This position is for the day shift, working 10:30am to 6:21pm.

Job Responsibility

  • Leading safe and efficient shift operations, ensuring processing activities meet service commitments, quality standards and operational targets
  • Coordinating labour and workload across the shift to support operational demand and maintain productivity
  • Supporting and developing Team Leaders and team members to build a positive, high performing team culture
  • Driving operational performance by monitoring results, identifying improvement opportunities and working with stakeholders to implement solutions

Requirements

  • Proven leadership experience in a complex operational environment, with the ability to lead large teams, manage shift performance and maintain high service and productivity outcomes
  • Strong people leadership capability, including coaching and developing Team Leaders, building positive team cultures and managing workforce matters such as attendance, performance and workplace issues
  • Operational and analytical capability, with experience using performance data and operational insights to make informed decisions and improve productivity and service outcomes
  • A strong safety and compliance mindset, with knowledge of workplace safety practices and the ability to support incident management, risk mitigation and a proactive safety culture

What we offer

  • Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
  • Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose
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