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Operational Insights Manager

United States, Overland Park 87000.00 - 156900.00 USD / Year · Job Posted March 03, 2026
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Job Description

As an Operational Insights Manager, you’ll play a critical role in powering continuous improvement across our Operations organization. You’ll transform data into actionable insights that improve customer experience, streamline operations, and reduce cost to serve—all while influencing decisions at the executive level.

Job Responsibility

  • Lead analysis projects from planning through execution, delivering clear, actionable recommendations
  • Work with large, sophisticated data sets (Teradata, MS SQL Server) to mine, validate, cleanse, and model data
  • Create executive-level presentations that distill complex findings into compelling insights
  • Provide operational reporting and ongoing analytical support to key stakeholders
  • Partner with cross-functional teams to identify opportunities that improve processes and enhance customer experience
  • Drive continuous improvement initiatives, developing models and frameworks to measure and track results

Requirements

  • Bachelor’s degree in a quantitative, business, or computer-related field (mathematics, statistics, econometrics, operations research, computer science, etc.)
  • 7–10 years of related analyst experience, with proven success translating data into business impact
  • SQL and database management (required)
  • Advanced Microsoft Excel skills (required)
  • Microsoft Access and PowerPoint expertise (required)
  • Exceptional communication skills with the ability to influence executives
  • Comfort navigating complex problems with creativity and independence
  • Experience leading or guiding team initiatives
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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