Operational Insights Manager Job at T-Mobile (Overland Park)

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data-driven initiatives t...

Location

United States , Denver

Salary:

150000.00 - 176000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven storytelling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Manager, Operations Insights & Analytics

The Insights and Analytics Manager will build and lead data driven initiatives t...

Location

United States , San Francisco

Salary:

177000.00 - 208000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in analytics, operations insights, or related roles within SaaS, support, or customer experience environment
Proficiency in analytics tools like Lookr and strong SQL skills
Experience working with large data sets and data warehousing tools like Snowflake
Proven ability to build models, conduct root cause analyses, and forecast operational metrics
Strong understanding of customer experience metrics (ex: CSAT, NPS) and operational KPIs
Excellent communication skills with a track record of influencing senior leaders using data-driven story telling
Skilled in communicating with technical and non-technical stakeholders to communicate complex analysis in clear, actionable ways
Experience with support platforms such as Salesforce Service Cloud and Zendesk
Familiarity with scripting languages such as Python or R
Demonstrated ability to understand and work with data ingestion processes and modern data tech stacks

Job Responsibility

Analyze operational, support, and customer data to identify trends, gaps, and opportunities
Design and deliver dashboards and reports that provide clear visibility into operational performance and business metrics
Maintain and iterate on forecasting models to improve resource planning and workload efficiency across teams
Partner with cross-functional teams to provide data-driven recommendations and insights that improve workflows, tools, and overall efficiency
Work closely with Support Quality and Product Quality Operations programs to deliver insights that impact customer satisfaction and agent performance
Build and maintain relationships with Go-to-Market teams to derive and communicate customer insights that drive business decisions
Own and improve existing metric frameworks while creating scalable self-service reporting processes
Lead initiatives to consolidate data sources, ensuring clear accurate, and unified data that informs decision making
Lead a team to drive excellence in analytics and reporting. Act a as mentor, fostering data literacy across the organization
Develop and implement data governance frameworks and validation processes to ensure data quality and integrity across operations

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Marketing Operations Manager

As the Marketing Operations Manager, you will be a critical part of the Channel ...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Bachelor's degree is required (business or marketing major preferred)
2+ years of experience in marketing operations, project management, retail marketing, or a related field
Experience working with creative teams and managing marketing production workflows
Strong budgeting and financial management skills, with experience tracking and optimizing marketing spend
Familiarity with content syndication tools (e.g., Salsify, Syndigo) and e-commerce content management
Excellent project management skills with proficiency in tools like Airtable, or Trello
Retail or consumer goods experience preferred

Job Responsibility

Lead and manage the end-to-end creative process for channel marketing assets
Develop project timelines, align stakeholders, and ensure on-time delivery of marketing materials
Work closely with internal creative teams and external agencies to execute marketing initiatives
Optimize workflows to improve efficiency, ensuring clear communication between creative and channel marketing teams
Own and manage the channel marketing budget, tracking spend and ensuring alignment with business objectives
Partner with finance to approve budgets, process, manage vendor payments, and forecast expenses
Analyze budget utilization and recommend cost-saving opportunities without compromising marketing impact
Provide regular budget reporting and insights to key stakeholders
Oversee the management and optimization of Cricut’s content syndication tools to ensure seamless distribution of product content to retail partners
Maintain accuracy and consistency of product content across multiple retail platforms

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
tuition reimbursement
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Principal Operations Program Manager

We are looking for a highly organized and strategic Program Manager who will par...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience in program management, business operations, or strategy roles, preferably at a senior level within a global organization
Proven track record of partnering with senior executives to drive strategic initiatives and operational improvements
Strong leadership capabilities, with experience coaching and influencing senior stakeholders on content, communications, and decision-making
Expertise in establishing operational cadences and processes, with the ability to drive continuous improvement
Experience leading complex, cross-functional projects from inception through execution
Strategic thinker with exceptional problem-solving and decision-making skills
Strong leadership presence and ability to manage and influence senior executives
Ability to diagnose organizational challenges and implement effective, scalable solutions
Excellent facilitation skills for leading brainstorming and strategy sessions
Strong project management skills, with a demonstrated ability to manage complex and high-impact projects

Job Responsibility

Lead and continuously improve monthly and quarterly business reviews, coaching leaders on content and presentation
Partner with communications leads to drive global communications, fostering team engagement and cascading key information
Diagnose pain points and implement solutions to improve team effectiveness, decision-making, and access to information
Establish and manage key operational processes, such as leadership meetings and retrospectives, while continuously seeking improvements
Keep leadership informed on projects or programs that may impact the business, providing proactive insights and updates
Ensure leadership is prepared for program deadlines by coordinating necessary resources, information, and deliverables
Facilitate brainstorming sessions with functional leaders, guiding strategy development and crafting actionable plans
Lead or advise on complex strategic or operational projects, driving them from ideation to completion as needed

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions

Fulltime

Revenue Operations Program Manager

The Revenue Operations Program Manager will be responsible for driving outsized ...

Location

United States , San Francisco

Salary:

162000.00 - 190000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

6+ years of experience in program management, go-to-market/revenue operations, strategy, finance or management consulting
Track record of building out processes and tooling for net new functions in a revenue organization and understanding/measuring impact
Ability to manage and prioritize multiple initiatives at the same time in a fast-paced environment
Strong communication and relationship building skills, as well as experience working with senior leadership
A tough yet positive attitude
you have a keen eye for what is working well and what needs improvement. You’re a truth teller and problem solver and are deeply curious
A strong attention to detail and top-tier organizational and project management skills
Superior analytical skills. Comfort analyzing and visualizing data in spreadsheets and Salesforce (experience with SQL and BI tools like Looker, Tableau, etc. is a plus)

Job Responsibility

Partner closely with our revenue teams to build and execute against the top strategic, most complex and highly visible projects, assuring key initiatives are executed at the highest quality and delivered on time
Build strong relationships and work autonomously with revenue, finance, operations, product, and the executive team to develop and execute on core strategic initiatives
Develop a deep understanding of Checkr’s internal teams, processes, and business goals in order to identify insights that are relevant to informing the long-term strategy of Checkr
Proactively lead continuous improvements - identify gaps across teams, develop strategy, build plans and execute against them
Build scalable, repeatable, and efficient processes that result in outsized revenue growth

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Revenue Operations Manager

Bloomreach is building the world’s premier agentic platform for personalization....

Location

United Kingdom

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years of experience in data analysis, sales insights, pipeline analysis, operations, etc.
Strong knowledge of Microsoft Excel, Google Sheets, Google Slides & Salesforce CRM, Clari software
Solid experience with B2B SaaS and business fundamentals
Strong time management and organizational skills
Strong presentation, written and verbal communication skills
Strong time management - proven track record working on multiple workstreams, while demonstrating the ability to multitask and prioritize effectively
Natural problem solver and change driver
intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
Ability to thrive in a fast-paced technology-driven company and skilled at applying structure to an unstructured environment
BA/BS degree

Job Responsibility

Execute on data analysis, often across various and complex data sources, to support Bloomreach’s Sales team
Support Revenue Operations leaders on partnering with EMEA Sales leaders to ensure hitting their targets
Support Revenue Operations team on execution and delivery of insights to senior leadership
Maintain ongoing reporting and delivery to cross-functional business partners
Lead and coordinate cross-functional program teams, ensuring execution of Revenue Operations projects
Act as trusted advisor to internal stakeholders by surfacing unforeseen risks and prioritizing key opportunities to drive Bloomreach towards best in class ARR growth
Participate in special projects and perform other duties as assigned

What we offer

A great deal of freedom and trust
flexible working hours
work virtual-first with several Bloomreach Hubs available across three continents
company events
5 paid days off to volunteer
People Development Program
communication coach available
Leader Development Program
$1,500 professional education budget on an annual basis
Employee Assistance Program

Fulltime

Operational Insights Manager

T-Mobile

Location:
United States , Overland Park

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 03, 2026

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