Operational Incident Manager Job at Vodafone (Stoke on Trent)

Incident Manager-Manager

As an Incident Manager-Manager, you will be the primary contact managing escalat...

Location

United States , Las Colinas

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in technology, business, or related field AND 3+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience OR 7+ years technology industry, customer service, or related experience OR equivalent experience
2+ years of management experience in a technical support, service delivery, and/or customer-oriented environment with a demonstrated ability to build/lead a team, including the ability to effectively influence without authority
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check

Job Responsibility

Ensures quality plans in place to drive growth
Takes action based on insights from execution
Strives for excellence in project and process-based work, simplifying process without compromising outcomes
Provides increased transparency and integration across group
Coach/Mentor/support others to drive swift issue mitigation for our customers
Lead engagement with customers on their most complex, mission critical, or politically cases, driving ownership of issues through resolution, effectively communicating with CXX level stakeholders (internal and external)
Collaborate effectively to solve internal/external customer issues improving processes to provide enhanced Customer experience
Demonstrate Customer obsession through advocating for the Customer within Microsoft
Identify and drive opportunities via Postmortems to remediate risk
Build and sustain positive and effective partnerships with internal stakeholders

Fulltime

Major Incident Manager

The Major Incident Specialist has the primary responsibility is to ensure consis...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrates Command, Control and Confidence in situations naturally
Seasoned client service orientation and impeccable relationship building skills
Ability to multi-task and prioritize with great attention to detail
Seasoned ability to manage multiple streams of activities
Excellent communication skills and documentation skills
Excellent client liaison and facilitation skills
Execution focused
Ability to work across teams/regions/functions
Ability to work with people at all levels of the organization
Ability to escalate, where required, to ensure outcomes are achieved

Job Responsibility

Ensures service excellence is achieved through managing major incidents for any delivery organization within scope by demonstrating command, control and confidence at all times
Manages bridge participants to ensure alignment with the processes
Takes accountability that the major incident management process is diligently followed, using the agreed tools and methods, within the defined deadlines
Escalates, where required, to ensure outcomes are achieved
Works with other major incident team members in a 24/7 environment, hence adhering to shift plans of the team
Communicates to appropriate stakeholders in a timely fashion
Manages post major Incident activities, thereby ensuring that root cause is investigate
Reviews the performance of the people and process to ensure that it is optimal
Facilitates the service request process, to obtain root cause, performs a major incident review and the creation of any client facing reports, within the committed time frames
Provides coaching and mentoring to junior major incident team members

Fulltime

Hs&qa Incident Manager

We are looking for a Health & Safety / Quality Assurance Incident Manager to str...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience leading serious incident investigations and major incident response within telecoms, construction or other high risk, fast paced operational environments
Strong working knowledge of Health & Safety legislation and industry standards (e.g., CDM, RIDDOR, HSG245), with the ability to translate requirements into practical, operationally effective controls
Expertise in structured investigation methodologies, with the capability to analyse complex data, identify root causes and drive meaningful, measurable improvement actions
Excellent communication and influencing skills, able to challenge constructively, engage senior leaders and hold suppliers to account while maintaining strong collaborative relationships
Proven experience working across multi contractor environments, partnering with supply chain organisations and cross functional teams to embed consistent standards and shared ownership of safety and quality

Job Responsibility

Lead the end to end management of all Health, Safety and Quality incidents, ensuring accurate capture, timely escalation, compliant reporting (CDM, RIDDOR, HRB) and robust investigation of all events, from near misses to major incidents
Coordinate real time incident response, including scene preservation, stakeholder notification, initial triage and early engagement with Legal, SCM and other critical functions
Oversee and quality assure complex investigations, ensuring evidence based analysis, clear causal findings and actionable recommendations, with corrective and preventative actions tracked through to verified closure
Own incident governance and intelligence, maintaining a high quality incident database, analysing trends and emerging risks, and converting insights into targeted prevention programmes and safer ways of working
Drive supplier and internal accountability, reviewing incident performance, investigation quality and compliance, and leading cross supplier learning to embed consistent standards and continuous improvement
Champion a culture of openness, early escalation and prevention

What we offer

up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Monitoring Engineer / Incident Manager

A team within Engineering under the Platform Excellence pillar exhibits an unwav...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 5 years of experience with incident management, problem management, incident client communication, and platform monitoring operations
Experience with problem management practices - identifying trends across incidents, conducting root cause investigations and driving preventative action
Solid communication skills and the ability to develop strong working relationships throughout the organization, able to translate technical situations clearly and concisely to a diverse audience via data-visualizing dashboards and written documents
Willing to participate in the on-call rotation and work in a fast-paced, dynamic environment
Experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc.
Experience with observability platforms like Datadog, Dynatrace, Splunk
Excellent analytical and problem-solving skills, with the ability to analyze complex systems and spot the root cause of issues
Thrive in an environment where collaboration is crucial and where a global approach is key for successful implementation of processes and projects
Passion for defining and standardizing processes to drive strategic improvement and able to translate complex technical concepts with ease for all non technical audiences
Natural ability for handling complex situations and multiple responsibilities simultaneously

Job Responsibility

Participate in 24/7 on-call monitoring and observe platform and merchant performance and detect any issues proactively to mitigate risks in partnership with Engineering teams
Coordinate the mitigation, recovery, and resolution of high-impact incidents, ensuring a rapid and effective response across teams
Represent the customer perspective during incidents, maintaining a strong customer-centric approach
Communicate with merchants real time during an incident and present the most accurate and updated information to keep them informed
Escalate critical incidents when needed and provide structured communication to senior management
Go beyond reactive incident response by analyzing incident trends to identify recurring issues and systemic weaknesses and partner with engineering and product teams to advocate for long-term fixes
Work together with Operations, Product, and Engineering teams to integrate, grow, and continuously improve monitoring strategy and increase reliability
Investigate alerts and provide feedback to engineering teams to build effective logging and alerts across the platform architecture
Mitigate merchant impact risk by actioning on alerts in partnership with Engineering teams and contribute to the monitoring playbook by documenting learnings
Improve operations by leading/project managing initiatives and tools development of automation for effective monitoring

Fulltime

Bilingual It Incident Manager - Usa Fintech Giant - Exciting Market Entry

Be part of a team to launch a tech product into a new market! International work...

Location

Japan , 東京23区

Salary:

10000000.00 - 15000000.00 JPY / Year

Randstad

Expiration Date

July 30, 2026

Requirements

Experience managing high severity incidents in production or enterprise environments
Strong understanding of application, infrastructure, and operations concepts
Excellent communication skills with the ability to convey complex technical information to non technical audiences
Ability to remain calm, structured, and decisive in high pressure situations
Strong analytical and problem solving skills
Familiarity with incident management tools, ticketing systems, and monitoring platforms (Service Now, JIRA, PagerDuty)
Experience coordinating cross functional technical teams during outages or critical events
Highly fluency in Japanese language, both spoken and written. (Minimum N1)
Highly fluency in English language, both spoken and written

Job Responsibility

Be part of a team to launch a tech product into a new market
International working environment
Competitive package

What we offer

健康保険
厚生年金保険
雇用保険

Fulltime

Customer Incident Manager - SaaS

We're looking for a technically sharp Customer Incident Manager to join our Cust...

Location

France , Paris

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Background in technical support or incident management in a B2B SaaS or enterprise software environment
Client-facing is where you thrive, you are the person clients trust with technical support
Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers, credible enough to hold your ground with all of them
Resilient under pressure, a frustrated client does not throw you off
Rigorous with ticket and project follow-up, nothing gets lost on your watch
Fluent in French and English

Job Responsibility

Own incident management from detection to resolution, keeping clients informed throughout
Act as the main point of contact for IT teams, CTOs, and technical stakeholders during live issues
Hold your ground in technical conversations with developers and architects
Track and follow up on tickets with rigor, making sure nothing falls through the cracks
Handle difficult client situations with composure and clear communication
Coordinate cross-functional responses when incidents have broader impact
Spot patterns in recurring issues and flag them for structural fixes

What we offer

International team
Hybrid working
Learning & career growth
Direct exposure to complex SaaS environments and enterprise IT stakeholders
A team that invests in upskilling and growing from within
Career growth opportunities
Modern offices across 11 European locations
Work in a genuinely AI-driven environment
Fun team events & continuous learning

Staff Program Manager, Incident Management - AV Development

Staff Program Manager, Incident Management – Autonomous Vehicle Development At ...

Location

United States , Milford, Michigan; Remote; San Francisco, California

Salary:

134700.00 - 245000.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high-pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on-call rotation

Job Responsibility

Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes
Manage and mentor Incident Response Specialists
drive accountability, growth, and team cohesion
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety
Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts
Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations
Serve as an escalation point for critical, fleet-impacting, or reputationally sensitive incidents
Partner closely with technical experts to diagnose issues across software, hardware, and systems
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives

What we offer

Health and wellbeing benefit programs
medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays

Fulltime

Incident Manager II

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven track record in effective delivery of Incident Management
Strong time management skills coupled with good organization and planning skills
Experience working in an operations, engineering, security, change and incident management/response team
Experience with application or infrastructure services in a multi supplier environment
Excellent written and verbal communication skills
Strong collaboration skills
ITIL4 or v3 Foundation qualified

Job Responsibility

Owning the progression of incidents, proactively intervening when appropriate to ensure incidents are progressed through to closure in a timely manner and within contracted SLAs
Review Incidents across all priorities to identify root cause, detail accurate technical and business impact statements and corrective action measures and ensure timely communications to key stakeholders
Lead and coordinate Major Incident bridges, ensuring technical teams remain focused on resolution and remediation
Working with multiple support teams to ensure SLA compliance for all incidents
Review incidents to ensure accurate technical root cause identification, clear business and user impact statements, appropriate corrective and preventive actions
Documenting all incident steps to establish root cause to aid in process improvements, identify deviations and enable creation of a knowledge base
Host and/or join wider areas Post Incident Review meetings with key participants and accountable parties to ensure correct focus on root cause and drive eradication actions
Establishing regular incident reports are made available to all key stakeholders
Performing incident trend analysis to identify potential problems
Facilitating, leading, and establishing problem management

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

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Operational Incident Manager

Job Description

Job Responsibility

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