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JFrog Logo JFrog · IT - Administration

Operational Excellence Project Manager

Israel, Netanya/Tel Aviv · Job Posted January 22, 2026
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Job Description

We seek a skilled and dynamic Project Manager to join our Customer Success Operations team. This is a key role for someone who possesses a strong business understanding and a pragmatic, can-do approach to solving complex organizational challenges. You will be responsible for defining and optimizing the systems and processes that ensure our global customer-facing teams are efficient, effective, and fully aligned with JFrog's strategic goals.

Job Responsibility

  • Lead strategic Customer Success initiatives from inception to completion, including planning, implementation, and aligning business processes driven by our defined objectives, and defining success measures
  • Design, document, and implement streamlined workflows and standard operating procedures for the Customer Success org. Identify opportunities to improve operational processes and workflows, contributing directly to increased efficiency and productivity
  • Drive informed decision-making by analyzing complex situations and data. Define and measure success metrics for projects and processes, providing stakeholders with clear performance updates and data-driven recommendations
  • Drive progress, provide updates to stakeholders, and facilitate decision-making while ensuring alignment with company priorities and timely, high-quality completion
  • Collaborate closely with leaders, stakeholders, team members, and different teams to ensure ongoing alignment and drive and execute strategic plans, goals, and objectives
  • Organize and facilitate meetings, including preparing agendas, briefing materials, and ensuring follow-up actions are completed
  • Communicate effectively with all relevant stakeholders and impacted users in a friendly, timely, and clear manner
  • Identify opportunities to improve operational processes and workflows, contributing to increased efficiency and productivity

Requirements

  • 3-5 years of experience in a similar role, ideally with a track record of success in a fast-paced, high-growth environment
  • Previous experience working or collaborating closely with software development teams in a software company, and a good understanding of technology
  • Proven business understanding of Customer Success processes and how operational efficiency directly impacts customer retention, satisfaction, and company revenue targets
  • Experience in process design, implementation, and adoption, coupled with a good understanding of technology
  • Thorough understanding of project and change management methodologies and experience in implementing process improvements
  • Strong project management skills, successfully managing multiple complex projects and initiatives
  • Excellent communication and interpersonal skills, with the ability to lead by influence and interact effectively at all levels of the organization
  • Strong analytical thinking and driving informed decision-making based on complex situations and data
  • An independent, self-starting individual with a high degree of attention to detail and a proactive can-do approach, with the ability to prioritize and multitask effectively
  • Proficient English communication skills, both written and verbal
  • Bachelor’s degree in Industrial Engineering & Management or equivalent
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