Operational Excellence Manager Job at CVS Health (Orlando)

Operational Excellence Manager

CVS Health

Location:
United States , Orlando

Category:
Logistics

Contract Type:
Not provided

Salary:

60300.00 - 132600.00 USD / Year

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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS is seeking an operational excellence leader for our Orlando, FL location. This role is responsible for being a key member of the team to lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations. The role will and be responsible for the continuous improvement and support improvement of the key KPIs at the facility. Some specific responsibilities will be maintaining labor management systems (LMS), lean implementation, and process design/improvement. Work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the value stream. Role will be expected to travel 10-20% to other DCs.

Job Responsibility:

Lead and drive projects and culture to improve safety, quality, delivery, and productivity of the operations
Be responsible for the continuous improvement and support improvement of the key KPIs at the facility
Maintaining labor management systems (LMS), lean implementation, and process design/improvement
Work to be the glue between operations, network optimization, and automation to drive a clear vision together to improve the value stream
Travel 10-20% to other DCs
Delivering capacity improvements to the operations by identifying and executing kaizens to remove bottlenecks, increase storage density, and ultimately meet customer demand
Identifying and improving safety at the site through use of technology, layout, improved ergonomics, and process
Helping to deliver world class quality by supporting sites with problem solving techniques to get to root cause and problems are made visible to solve
Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, and resource modeling to improve processes and drive waste reduction for distribution and inventory control operations
Help lead and contribute to site strategy and execution of process improvement initiatives with a primary focus on picking operations (full / split case), replenishment setup to minimize travel, and JIT inventory replenishment to drive higher throughput
Optimizing WMS and LMS standards to ensure best process controls
Be the site expert in lean manufacturing and will support the team meet business objectives
Manages and completes high impact CI projects across the operation that lead to improved business results
Assesses CI initiatives and provides input and recommendations on future activities
Demonstrate a high level of competency in wide range of lean tools
Coaches employees in the use and implementation of CI & Lean principles
Support facilitation and execution Kaizen Events through all stages (charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment)
Improving effectiveness of tier meetings, establishing/improving standard work, value stream mapping, creating a shared vision, implementing poke-yoke, and coaching process owners on how to use lean methods to achieve operational excellence
Contribute or lead changes and projects related to data engineering adding data collection where not present
Translate data to information to aid in decision making and problem solving including but not limited to improved traceability, performance dashboards, performance reports, or Andon/escalation systems at the site
Will strongly use data to support and drive process and performance management decision with the operations team
Responsible for maintaining standards to drive informed decision making
Planning and executing multiple projects at the same time and utilize good project management skills by managing risk, understanding critical path and dependencies to meet project goals on time
Have robust follow through on changes to ensure success
Be able to see opportunities for improvement, put together a financial business case and project plan to initiate the change
Be the site owner or co-owner of engineered labor standards at the site ensuring accuracy and fairness of the standards
Within the labor management system (LMS) and warehouse management system (WMS), will be responsible for updating configurations to optimize processes and labor standards

Requirements:

3+ years experience in a manufacturing or distribution center environment
Project Management and Change Management experience
WMS, ERP, MES, or LMS systems and database structure experience
Experience with data/reporting
Knowledge of MS Office applications
10%-20% travel
Bachelor’s degree in Industrial Engineering, Manufacturing Engineering required -OR- unrelated engineering/science degree plus 4+ years of demonstrated success and experience in Industrial Engineering, Process Engineering, Lean Manufacturing, Continuous Improvement, Operational excellence in manufacturing/warehouse operations or 6+ years without degree

Nice to have:

5+ years experience in a manufacturing or distribution center environment
3+ as continuous improvement, industrial engineering, or process engineering
2+ years experience with Microsoft Azure Snowflake semantic modelling, SQL, and PowerBI
2+ years experience in WMS, ERP, MES, or LMS systems and database structure
2+ years of demonstrated success in managing projects
1+ years running operations (ex: operations manager)
1+ years experience leading teams (exempt or non-exempt)
Certified in standards based time and motion study systems such as -MOST and MTM
Six Sigma Green Belt Certified
Manhattan or INFOR WMS system experience
Create project budgets and financial justifications related to capital expenditure equipment/projects
Comfortable creating and presenting concepts within team of direct peers as well as senior level management
Experience working with a larger corporation and counterparts in other remote locations
Should be able to work with a multidisciplinary approach in problem solving and collaborating with both internal and external stakeholders
Strong interpersonal & communication skills, self-motivated, customer oriented, multi-tasking, and successful at managing multiple priorities and tasks
Good verbal and written communications skills in English
Strong analytical thinking and problem solving skills

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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