Operational Excellence Manager Job at Randstad (Budapest)

Operational Excellence Manager

Randstad

Location:
Hungary , Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Randstad Sourceright’s experience encompasses all facets of talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Total Talent Solutions. Working for a multi-country organisation, means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a pro-active mind-set. This is a high-impact, dual-facing role responsible for driving a holistic improvement strategy across our EMEA regions. You will be the bridge between global strategy and local execution—instilling best practices and ensuring our account teams have the resources to thrive. Beyond day-to-day performance, you will lead the implementation of key global initiatives, including our Early Success and Account Fit programs. Your goal is to deliver innovation through account-aligned projects and new service offerings, ensuring we meet our delivery goals while supporting the long-term growth and retention of our global clients.

Job Responsibility:

Leading and delivering a broad range of core Operational Excellence services and global programs, including Account Fit, Stabilisation/Early Success, and Service Improvement initiatives, ensuring a structured and universal approach across the business
Identifying and implementing operational changes and process improvements to drive performance, while ensuring full contractual and legislative compliance and enhancing existing operating models
Creating continuous improvement account roadmaps in partnership with Account Management, utilizing a deep understanding of the MSP or RPO end-to-end life cycle to objectively analyze and improve account processes
Introducing innovative talent tools and technologies to improve the stakeholder experience and developing new best practices to roll out globally after identifying specific needs within individual accounts
Collaborating across global workstreams and internal teams—including NAM and APAC Operational Excellence—while managing and influencing direct or indirect reports and stakeholders to align with excellence standards
Driving 360-degree feedback initiatives, such as Voice of the Customer and Voice of the Team programs, to continuously enhance service delivery and gather actionable insights
Knowledge sharing of best practice strategies at an account level, with the foresight to develop these regionally or globally to the benefit of the wider RSR business

Requirements:

Fluent professional-level German (written and verbal)
Extensive experience within MSP or RPO environments, with a deep understanding of the end-to-end recruitment lifecycle, contractuals, and best practice processes
Proven track record of driving operational excellence for both onsite and off-site teams, with the ability to develop and deliver complex business plans and regional strategies
Strong influencing and negotiation skills, with the ability to collaborate with and advise Client Service Directors, Heads of Functions, and executive-level client stakeholders
Knowledge of LEAN, Agile, or Six Sigma (Lean White Belt minimum
Yellow Belt preferred)
Proficiency in project methodologies (Prince2, Waterfall, or Agile) to manage SLAs, compliance, and commercial procedures in a results-driven environment
Experience with recruitment technologies (VMS, ATS, CRM) and productivity suites (GSuite and Microsoft Office, including Visio)
Proven ability to work under pressure, both independently and collaboratively, while monitoring current industry trends and legislative changes

What we offer:

Full support of dedicated Buddy who will help you in adjusting to the new workplace
Clear development path and a supporting manager
A competitive salary with extra benefits and a rewarding bonus scheme
Focus on your strengths and supportive feedback
Inclusion and diversity
Use of foreign language
Truly multicultural environment
Work-life balance
Superb training opportunities, access to the training library of the worlds biggest HR and recruitment company
Private health insurance (Medicover)
Brand new office with chill out room, massage chairs and spacious sunny terrace
Team Building events (Charity Day, Ski Camp, BarStad etc.)

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 31, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Randstad - All Job Offers

Job Link Share: