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Operational Excellence Lead

Mexico, Monterrey · Job Posted January 13, 2026
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Job Description

The Digital Transformation & PMO Analyst will be responsible for shaping and implementing enterprise-wide transformation initiatives within Global Business Services (GBS)/ Shared Services. This includes driving automation, process optimization, and cross-functional alignment through a centralized Program Management Office (PMO) framework. The role is pivotal in fostering a culture of innovation, data-driven decision-making, and continuous improvement to deliver scalable and sustainable service delivery. This role will be responsible for leading high-impact, cross-functional initiatives from inception to completion. This role requires expertise in managing complex projects, aligning stakeholders, mitigating risks, and delivering results that drive strategic value. The ideal candidate is a proactive leader who thrives in a dynamic, collaborative environment and possesses a strong blend of technical and business acumen.

Job Responsibility

  • Lead digital initiatives execution across GBS/ Shared Services (HR, Finance, Procurement, IT, etc.)
  • Identify and evaluate emerging technologies to enhance service delivery and customer experience
  • Partner with business leaders to reimagine business processes through digitization, automation (RPA), and AI/ML
  • Implement digital tools (e.g., workflow systems, self-service portals, data analytics platforms)
  • Lead the end-to-end transition of business units into a GBS/ Shared Services model, including planning, execution, change management, and stabilization phases
  • Define project governance, templates, metrics, and stage gates
  • Transition Planning - Develop detailed transition roadmaps, governance structures, KPIs, and risk mitigation strategies
  • Support business case development, budgeting, and benefits realization tracking
  • Manage a diverse group of internal stakeholders from Business Units, Functional Heads, Regional Operations, and Executive Sponsors to align expectations, resolve conflicts, and secure buy-in
  • Champion transformation efforts and ensure organizational buy-in at all levels
  • Develop and execute change management strategies, including communications, training, and stakeholder support
  • Facilitate cross-functional collaboration across departments and geographies
  • Develop and implement CI initiatives aligned with business goals and shared services objectives
  • Use and improve CI methodologies (Lean, Six Sigma, PDCA, etc.)
  • Serve as a subject matter expert and internal consultant for continuous improvement practices
  • Identify opportunities for process simplification, standardization, and automation
  • Conduct process assessments, root cause analysis, and develop future-state process maps
  • Facilitate Kaizen events, process workshops, and cross-functional collaboration to drive improvements
  • Monitor process performance and compliance with service-level agreements (SLAs)

Requirements

  • Bachelor's degree in STEM, computer science, Business Administration, related field
  • Certifications and/ or strong execution experience in AI/PMO/Digital Transformation are key
  • 8+ years of progressive project/program management experience
  • At least 3–5 years involvement in GBS/ shared services transitions or operational transformation projects
  • Proven ability to lead multi-geography, multi-functional teams in matrix environments
  • Expertise in stakeholder management, risk governance, and change management
  • Excellent communication, negotiation, and executive reporting skills in English
  • Strong analytical and decision-making abilities
  • Resilient and adaptable to change
  • Experience in Lean/Six Sigma or process improvement methodologies
  • Familiarity with project management tools like MS Project, Smartsheet, or JIRA

Nice to have

Experience with business process outsourcing (BPO), ERP migrations, or global service delivery models is a strong plus

What we offer

  • Competitive compensation package including annual bonus
  • Generous benefits package including major medical expenses and life insurance
  • Vacation days
  • Vacation premium
  • Christmas bonus
  • Food vouchers and cafeteria service
  • Savings fund
  • Career developmental opportunities
  • A company culture that prioritizes internal development

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