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Taylors of Harrogate is seeking an Operational Excellence (IWS) Manager to lead the deployment, governance, and long‑term embedding of the Integrated Work System (IWS) across Taylors Operations. This role partners closely with the Operations Leadership Team, acting as an advisor and coach. The successful candidate will ensure IWS is embedded into the Taylors Operations Operating Model—driving sustainable performance improvement, developing leadership capability, and aligning operational execution with business strategy.
Job Responsibility:
Lead and coach the Pillar Leads in effective Pillar ownership and IWS maturity
Own the implementation and governance of all IWS Pillars, ensuring disciplined execution and delivery against milestones
Drive PDCA at Taylors Operations level, aligning leadership routines and priorities to the IWS roadmap
Implement and assure the IWS qualification framework for all Pillar Leads
Oversee Step‑Up Cards, self‑assessments, and external assessments
Develop and maintain site‑level OGSMs aligned to business strategy and SDDS
Define and govern the IWS training and capability‑building plan
Maintain IWS performance scorecards and track progress against phase milestones and KPIs
Provide targeted coaching to Pillar Owners and senior operational leaders
Lead senior‑level loss analysis tours, reinforcing standards, behaviours, and engagement
Champion a strong culture of continuous improvement and operational excellence
Own the site IWS Implementation Plan and lead the business through the relevant IWS phase journey
Requirements:
Experience in food manufacturing, FMCG, or complex production environments
Strong working knowledge of IWS, Lean, or Lean Six Sigma systems
Proven ability to influence senior leaders through coaching and data‑driven insight
Experience with cost management, capital processes, and quality management systems
Experience in leading a transformational Opex program
Strong analytical and structured problem‑solving capability
Proficient user of Microsoft 365
What we offer:
Free meals, drinks and snacks while at work
Discretionary quarterly profit-share bonus
Holiday allowance with the option to buy and (in some cases) sell additional days