Operational Excellence Executive, Wells Fargo

Wells Fargo

Location:
United States, Columbus ▼
Charlotte
Irving
Minneapolis
Phoenix
Saint Louis
San Francisco
Wilmington

Category:
Banking

Contract Type:
Employment contract

Salary:

173300.00 - 359900.00 USD / Year

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Job Description:

The Operational Excellence Executive is responsible for the planning, ownership and resolution of key risk and operational issues identified within the Branch Network. This includes ensuring operational excellence through effective quality assurance measures, customer escalations, losses and remediations of such issues, providing strong leadership and translating channel strategies within the context of market conditions, opportunities and risks leading, developing and coordinating the change management, initiative execution, accountability and sustainability plans needed to resolve identified risk issues and control gaps focused on branch process management and procedure RAU/RCSA work, in collaboration with business process owners, key partners, and stakeholders.

Job Responsibility:

Lead operational excellence across the Branch Network, understanding trends (root cause) of issues and leading resolution through continuity and consistency within Branch leadership
Develop and implement operations management framework for Branch Network to execute consistent and sound expertise in processes, compliance, and policy requirements
Proactively identify risk through quality assurance routines and reporting and prioritizing key priorities while partnering with key stakeholders to ensure flawless execution and remediation
Accountable for overseeing Branch processes through proactively identifying, assessing, and monitoring processes, risks, and controls including but not limited to: Branch process management (Teller servicing and platform servicing processes)
Branch new account process management
Implement strong talent management routines supporting communication and training on operational excellence standards and ensuring retention of knowledge and effective processes to address outliers and repeat offenders
Manage and collaborate with business partners to leverage best practices and strategies to drive process improvement
Drive adoption of operations management framework for consistent execution through formalized management routines
Ensure customer escalations and enterprise complaints process is executed and trends are identified and consistently remediated
Accountable to key performance metrics related to Branch process (e.g. AML, Teller cash counts, etc.)
Execute analysis of issues and/or control gaps to determine root cause and improvement opportunities
Lead, coordinate and execute the appropriate action plans, follow up activities, coaching practices and/or changes to drive resolution and sustainability of identified issue(s) in partnership with our Control Groups, Risk partners etc.
Coordinate project leadership teams with appropriate ownership and urgency to resolve identified issue(s)
Partner with Branch Network Leaders to develop and coordinate the necessary execution plans for our branches to sustain long term resolution and prevent re-occurrence
Identify and coordinate communication and development/training solutions with key COE partners to increase knowledge mastery and reduce risk
Create the appropriate dashboard and metrics to track, understand trends and measure progress toward identified issue resolution
Provide key stakeholder with frequent updates on progress toward issues resolution
Partner across the Branch Network organization and the various Control partners (Legal, IRM and Control)
Lead risk discussions and presentations for various Committees as applicable
Ensure alignment of the Branch Network strategy with appropriate risk management parameters
Build and maintains strong relationships with senior leaders to communicate trends and recommend workable solutions
Work closely with members of the Branch Network in resolving issues related to specific initiatives
Ensure timely and thorough resolution of escalated issues and manages conflicts to assure client confidence and satisfaction
Manage projects, troubleshoots problematic issues, develops business solutions, and follows up on operational, technical, transition and growth issues
Assist with preparing National Branch Network Executive for meetings with regulators, includes documentation and talking points as appropriate
Participate, as appropriate in Risk related meetings including Regulatory meetings and assist with preparing National Branch Network Executive for meetings, includes documentation and talking points

Requirements:

8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience

Nice to have:

Demonstrated leadership capability with exceptional execution skills
Strong understanding of business drivers and processes
An effective influencer that has credibility with business leaders and ability to offer credible challenge as needed
Strong strategic thinker and change leader with proven success delivering results
Exceptional risk management and compliance knowledge and skills
Ability to put the customer at the center of all decisions and actions
Demonstrated application of risk principles to products and procedures for significant and geography dispersed businesses
Strong relationship management and proven leadership skills, with solid conflict management, negotiation and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals
Strong focus on managing risk and compliance and expertise in compliance/regulatory requirements
Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight
Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex
Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
May 23, 2025

Expiration:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operational Excellence Executive