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Operational Excellence & Consulting Senior Analyst

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Citizens Bank

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Location:
United States , Johnston, Rhode Island

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Category:

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Contract Type:
Not provided

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Salary:

100000.00 - 110000.00 USD / Year

Job Description:

The Operational Excellence Team partners across Citizens Bank to transform end-to-end processes and improve operating models. As a Senior Process Engineering Analyst, you will work with cross‑functional teams to drive customer‑centric process improvements using data, Lean methodologies, and change management practices. Your work will deliver measurable business value while strengthening a culture of continuous improvement.

Job Responsibility:

  • Lead or support end‑to‑end process improvement initiatives using Lean, Six Sigma, Process Reengineering, and related methodologies
  • Analyze current‑state processes, identify root causes, and design practical, data‑driven solutions
  • Address people, process, technology, and policy impacts to ensure sustainable outcomes
  • Scope, plan, and execute intermediate‑complexity engagements that deliver measurable business results
  • Partner with business lines to ensure solutions are implemented, adopted, and sustained
  • Build trusted relationships with stakeholders through strong communication, influence, and emotional intelligence
  • Proactively manage resistance, resolve conflict, and support change adoption
  • Use quantitative and qualitative data to generate insights and track performance
  • Define, standardize, and visualize success metrics to validate improvement initiatives
  • Design and lead process mapping, problem‑solving, and improvement workshops
  • Develop documentation and training materials to support long‑term sustainability
  • Stay current on operational excellence trends and best practices
  • Mentor analysts and co‑ops, contributing to a high‑performing Operational Excellence team

Requirements:

  • BS/BA required (science or engineering preferred)
  • 5+ years in operational improvement, consulting, financial services, or banking
  • Hands‑on experience with Lean, Six Sigma, process improvement, and change management
  • Proven ability to link strategy to execution and learn through experimentation
  • Experience with Microsoft Office, SQL, Tableau, Minitab, and process mapping tools
  • Leadership & Influence
  • Problem Solving
  • Communication
  • Change Management
  • Analytical Thinking
  • Data & Tools proficiency
What we offer:
  • opportunity to earn an annual discretionary bonus
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Additional Information:

Job Posted:
March 24, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Job Link Share:

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