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Operational Excellence & Consulting Principal

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Citizens Bank

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Location:
United States , Westwood

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Category:

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Contract Type:
Not provided

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Salary:

140000.00 - 150000.00 USD / Year

Job Description:

As the Operational Excellence & Consulting Principal, you will work alongside cross-functional teams to significantly improve business models and end-to-end processes that start and end with the customer. During an engagement, you will successfully lead activities that diagnose issues, design solutions, help the business implement the solutions and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and expected business results are achieved.

Job Responsibility:

  • Lead teams through all phases of Lean, Six Sigma, Reengineering or similar business transformation efforts
  • develop, scope and oversee complex engagements
  • leverage reengineering tools, methodologies, and frameworks
  • influence others and develop trusting relationships
  • manage change and address resistance
  • stay abreast of latest trends and provide expert consultation
  • coach, mentor and develop colleagues
  • create a learning culture and continuous improvement mindset
  • help identify & prioritize operational improvement initiatives

Requirements:

  • BS/BA required (science/engineering preferred)
  • Master’s degree or equivalent experience required in operations or process reengineering
  • 7-10 years of experience in operational improvement, financial services, banking and/or consulting
  • record of leading cross-business, cross-function initiatives
  • knowledge in operational improvement frameworks, methodologies, and toolkits
  • experience with Lean, Six Sigma, Hammer Process Reengineering, Change Management and Organizational Design
  • strategic thinking
  • leadership skills
  • problem-solving skills
  • strong communication skills
  • change management skills
  • facilitation skills

Nice to have:

  • Process Transformation
  • Strategic Thinking
  • Leadership
  • Problem Solving
  • Communication
  • Change Management
  • Facilitation
What we offer:
  • competitive pay
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • paid time off policy

Additional Information:

Job Posted:
January 25, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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