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Operational delivery administrator

United Kingdom, Exeter 12.98 GBP / Hour · Job Posted March 19, 2026
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Job Description

Brook Street are excited to be supporting the Animal and Plant Health Agency (APHA) in their search for a Temporary Admin Officer. APHA is an independent public body that receives funding from the government. They safeguard animal and plant health for the benefit of the people, the environment and the economy. You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The role involves regular engagement with colleagues across APHA, as well as delivery partners, stakeholders, and external customers. You will be handling sensitive financial data, so the role is well suited to someone with a good understanding of financial processes, excellent attention to detail, and a commitment to maintaining high standards of accuracy and confidentiality.

Job Responsibility

  • Take ownership of designated administrative procedures, ensuring actions are completed accurately and on time
  • Provide administrative and business support to the immediate team and, when required, the wider team, including attending meetings, training sessions, and monitoring shared mailboxes
  • Handle telephone queries, resolving issues where possible and conducting follow‑up actions where needed
  • Record call details accurately, liaise with the public, and follow established administration processes
  • Provide support and guidance to colleagues and external customers on procedures, following up queries that cannot be immediately resolved
  • The role may include discussions related to the removal of diseased animals from farms for slaughter
  • General adhoc administrative duties

Requirements

  • Excellent organisational skills
  • Experience of working with Microsoft Suite, particularly Excel and Sharepoint
  • Excellent written and verbal communication skills with both internal and external stakeholders
  • Integrity and confidentiality as handling sensitive personal and financial data
  • Administrative and customer service experience
  • Good eye for detail and high level of accuracy for processing high-value compensation settlements
  • Ability to pass a Basic DBS check
  • Ability to provide details for 3 years referencing

What we offer

  • Paid holidays
  • Pension scheme
  • Parking available on site
  • Close to good transport links

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