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Brook Street are excited to be supporting the Animal and Plant Health Agency (APHA) in their search for a Temporary Admin Officer. APHA is an independent public body that receives funding from the government. They safeguard animal and plant health for the benefit of the people, the environment and the economy. You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The role involves regular engagement with colleagues across APHA, as well as delivery partners, stakeholders, and external customers. You will be handling sensitive financial data, so the role is well suited to someone with a good understanding of financial processes, excellent attention to detail, and a commitment to maintaining high standards of accuracy and confidentiality.
Job Responsibility:
Take ownership of designated administrative procedures, ensuring actions are completed accurately and on time
Provide administrative and business support to the immediate team and, when required, the wider team, including attending meetings, training sessions, and monitoring shared mailboxes
Handle telephone queries, resolving issues where possible and conducting follow‑up actions where needed
Record call details accurately, liaise with the public, and follow established administration processes
Provide support and guidance to colleagues and external customers on procedures, following up queries that cannot be immediately resolved
The role may include discussions related to the removal of diseased animals from farms for slaughter
General adhoc administrative duties
Requirements:
Excellent organisational skills
Experience of working with Microsoft Suite, particularly Excel and Sharepoint
Excellent written and verbal communication skills with both internal and external stakeholders
Integrity and confidentiality as handling sensitive personal and financial data
Administrative and customer service experience
Good eye for detail and high level of accuracy for processing high-value compensation settlements
Ability to pass a Basic DBS check
Ability to provide details for 3 years referencing