Operational care specialist Job at Randstad (Zaventem)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Residential Youth Care Specialist

Residential Youth Care Specialists provide comprehensive residential services th...

Location

United States , Tri-Cities

Salary:

20.00 - 22.50 USD / Hour

Christian Career

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Must be 21 years of age or older
Must have the skills and the ability to assist the needs of the clients
Must have at least 6 months of similar work experience related to caring for vulnerable populations OR be attending classes at an accredited college related to caring for vulnerable populations
Must have an active and vital relationship with Jesus and be a part of a supportive faith community outside of Mirror Ministries
Must agree with our Statement of Faith
Must have reliable transportation, current auto insurance, and a clean driving record
Must be comfortable with a wide range of responsibilities
Must be professional, teachable, and a humble servant leader
Possess excellent interpersonal and supervisory skills as well as professional verbal and written communication skills

Job Responsibility

Build trust and rapport using a strengths-based approach and trauma-informed engagement practices with residents who have experienced sexual exploitation
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for residents
take ownership for fostering a trauma-informed, home-like atmosphere where residents can feel safe and stable
Provide on-site resident supervision
support residents with crisis intervention and behavioral redirection
Maintain awareness of resident whereabouts (and line-of-sight supervision as necessary)
complete related documentation as required
Engage, support, and coach residents on healthy participation in the life of the home
educate residents on independent living skills, including but not limited to personal care and food preparation
Model positive behavior, communication, and coping skills using de-escalation, mediation, and problem-solving skills

What we offer

9 paid holidays
80 hours accrued PTO annually
accrued sick time per WA State law
$400.00/month medical stipend
local health club membership

Fulltime

Residential Youth Care Specialist

Residential Youth Care Specialists provide comprehensive residential services th...

Location

United States , Tri-Cities, rural Franklin County

Salary:

20.00 - 22.50 USD / Hour

Christian Career

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Must be 21 years of age or older
Must have the skills and the ability to assist the needs of the clients
Must have at least 6 months of similar work experience related to caring for vulnerable populations OR be attending classes at an accredited college related to caring for vulnerable populations
Must have an active and vital relationship with Jesus and be a part of a supportive faith community outside of Mirror Ministries
Must agree with our Statement of Faith
Must have reliable transportation, current auto insurance, and a clean driving record
Must be comfortable with a wide range of responsibilities
Must be professional, teachable, and a humble servant leader
Possess excellent interpersonal and supervisory skills as well as professional verbal and written communication skills

Job Responsibility

Build trust and rapport using a strengths-based approach and trauma-informed engagement practices with residents who have experienced sexual exploitation
Work cooperatively and collaboratively with all site staff, partners, and volunteers to create a nurturing, dynamic, and constructive environment for residents
take ownership for fostering a trauma-informed, home-like atmosphere where residents can feel safe and stable
Provide on-site resident supervision
support residents with crisis intervention and behavioral redirection
Maintain awareness of resident whereabouts (and line-of-sight supervision as necessary)
complete related documentation as required
Engage, support, and coach residents on healthy participation in the life of the home
educate residents on independent living skills, including but not limited to personal care and food preparation
Model positive behavior, communication, and coping skills using de-escalation, mediation, and problem-solving skills

What we offer

9 paid holidays
local health club membership
accrued sick leave per WA State law

Parttime

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a customer facing service environment
Knowledge of Lending Operations, Collateral & Mortgage
Responsible for providing loans for business
A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
Good Communication Skills
Should have prior experience in Backoffice role (non-voice)
Flexibility in hours of work and ability to work changing shifts patterns
key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
structured approach to hybrid working
supportive and inclusive culture and environment
flexible working arrangements
opportunity to embrace mobility

Fulltime

Customer Operations Specialist

Customer Operations Specialist rockstar to connect with customers. The role incl...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

1-2 years of CRM systems (e.g., Freshdesk, Zendesk or equivalent)
Educated to degree level or currently studying at degree level
Excellent written, verbal, and listening skills
Great attention to detail
Strong problem solving skills
Google sheets and doc rockstars

Job Responsibility

Respond to customer inquiries with high quality, speed, and accuracy across several channels including email and social media chats
Troubleshoot and resolve customer issues with care and respect
Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
Manage returns, issue refunds, liaise with the warehouse regarding any order issues
Share customer feedback and information with other team members
Contribute to a positive, energetic team culture

What we offer

Equal opportunities employer
Reasonable adjustments supported
Inclusive environment

Fulltime

Resident Care Specialist

As a Resident Care Specialist, you’ll play an essential role in enriching the li...

Location

United States

Salary:

125000.00 - 130000.00 USD / Year

Rittenhouse Village At Michigan City

Expiration Date

Until further notice

Requirements

Registered Nurse (RN) or Licensed Practical Nurse (LPN) in good standing, licensed by the states in which you are assigned
Minimum of three (3) years of senior living experience in a leadership role
Previous experience as a Director of Health and Wellness in an Assisted Living or Memory Care environment
BLS Certification required
Experience supporting multi-state operations preferred
Strong knowledge of assisted living and memory care regulations, clinical practices, and quality standards
Ability to identify and respond to high-risk resident concerns with timely, appropriate interventions
Proficiency in Microsoft Office and ability to learn new software systems
Exceptional organizational and time management skills
ability to manage multiple priorities effectively

Job Responsibility

Provide guidance to community clinical teams to ensure consistent, high-quality resident care in compliance with regulatory standards and company policies
Support and supplement the Director of Health and Wellness during vacancies or as assigned for special projects
Execute departmental goals, objectives, and policies while monitoring key performance metrics
Ensure compliance with all federal, state, and local regulations and organizational standards
Track regulatory outcomes, identify trends, and collaborate on corrective or performance improvement plans
Participate in the review of incidents, accidents, and clinical risk scenarios to safeguard residents and mitigate liability
Lead and educate teams on infection control and prevention programs
Guide communities through communicable disease management and reporting to health departments as required
Conduct quality rounds and compliance audits
develop and implement corrective action plans as needed

What we offer

Comprehensive benefits package – medical, dental, vision, PTO, 401(k) and more for eligible positions
Competitive wages
Early access to earned wages before payday!
Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
401(K) with employer match
Paid training
Opportunities for growth and advancement
Meals and uniforms

Senior Operations Excellence Specialist

We are looking for a skilled Operational Excellence Specialist to join our team ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Excellent analytical, critical thinking, and problem-solving skills
Be self-driven, and show the ability to deliver on ambiguous projects
Delivery-focused approach with the aim of solving problems
Ability to work in a fast-paced environment while maintaining careful attention to detail
Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
Process mapping experience (e.g. Signavio)
Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing

Job Responsibility

Work with cross-disciplinary teams, gather business needs, and propose solutions
Define and implement HR projects that include transition of services, process improvements, transformation & automation, new program design, etc
Develop detailed project roadmaps, document and measure project performance using various tools & techniques
Define project scope, success criteria, role & responsibilities and connect with the team throughout the project life cycle
Build and maintain relationships with all partners - HR Partners, Service Teams, and other business partners to drive projects & initiatives
Independently handle HR projects creating scalable processes, ensuring the alignment with company strategy, commitments, and goals
Proactively handle project risks, issues, and dependencies and report the project status to project stakeholders
Proactively handle and communicate ongoing changes in the project scope

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Operations Excellence Specialist

We are looking for a skilled Operational Excellence Specialist to join our team ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Excellent analytical, critical thinking, and problem-solving skills
Be self-driven, and show the ability to deliver on ambiguous projects
Delivery-focused approach with the aim of solving problems
Ability to work in a fast-paced environment while maintaining careful attention to detail
Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
Process mapping experience (e.g. Signavio)
Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
Ability to distill, cater, and communicate complex analysis and insights to senior leaders, both verbally and in writing

Job Responsibility

Work with cross-disciplinary teams, gather business needs, and propose solutions
Define and implement HR projects that include transition of services, process improvements, transformation & automation, new program design, etc
Develop detailed project roadmaps, document and measure project performance using various tools & techniques
Define project scope, success criteria, role & responsibilities and connect with the team throughout the project life cycle
Build and maintain relationships with all partners - HR Partners, Service Teams, and other business partners to drive projects & initiatives
Independently handle HR projects creating scalable processes, ensuring the alignment with company strategy, commitments, and goals
Proactively handle project risks, issues, and dependencies and report the project status to project stakeholders
Proactively handle and communicate ongoing changes in the project scope

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Operational care specialist

Randstad

Location:
Belgium , Zaventem

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

Expiration:
May 12, 2026

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Location:Belgium , Zaventem

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Requirements:

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Expiration:May 12, 2026

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Location:
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Category:
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Contract Type:
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Job Posted:
March 05, 2026

Expiration:
May 12, 2026