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LHH Logo LHH · Consulting

Operational Business Partner

Canada, Toronto · Job Posted January 30, 2026
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Job Description

We have reimagined the way EZRA delights clients, at scale, and are introducing a new team of Operational Business Partners within the Operational Excellence function. This role will report to the Director, Operational Business Partners and is accountable for the project management of complex, non-standard offerings to our most strategic accounts at various parts of their growth journey. Individuals will have the opportunity to work with many clients on a variety of different offerings, keeping fresh perspectives and a quick pace to bring our innovation to our clients with an organized and professional approach. This role is client-facing. This team will partner closely with the other teams within the broader Customer Experience & Operations function: Operational Excellence, Delivery Enablement, and Enterprise Delivery.

Job Responsibility

  • Partner with team members across Sales, Enterprise Delivery, Innovation, Product, Tech, and more to establish dynamic partnerships and meet client goals. Establish workstreams, leads, and objectives for each deliverable and communicate clearly internally and externally
  • Embody and embrace consistent best practices on implementing and project managing complex solutions for clients
  • Lead and contribute to operational projects to continue to improve ways of working across the business as it relates to client delivery
  • Embrace processes that drive task accountability, track RAG indicators, document decisions made and flag any risks – motivate others through influence and negotiation to prioritize resources internally to achieve client goals
  • Drive continuous improvement in the customer experience, regularly reviewing and iterating in line with ongoing proposition innovation
  • Act as a mentor to other teams on project management best practice
  • Contribute to implementation collateral creation for internal and client facing needs
  • Support clients in their growth journey, bringing operational and process expertise to non-standard needs

Requirements

  • 4 years of experience in a customer facing role
  • Experience in project management for complex and bespoke client needs
  • Willingness to work in a fast-paced, start-up environment and comfort around operating with an element of ambiguity
  • Critical thinking skills: ability to problem solve independently and quickly
  • Confident, accurate and clear communicator
  • Ability to influence others without direct authority and, at times, challenge the status quo
  • The ability to build collaboration locally and globally
  • Demonstrable project management experience

What we offer

  • Your Own World-class coach to help you grow personally and professionally
  • Coaching for Friends and family
  • Charity Days to support the causes close to your heart
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour
  • Regional benefits flex to fit your location and lifestyle
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too
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