Operational Business Partner, LHH

LHH

Location:
Canada, Toronto ▼
West Coast Canada

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is client-facing and accountable for the project management of complex, non-standard offerings for strategic accounts; Partnering with teams to meet client goals and embracing best practices for solution implementation.

Job Responsibility:

Partner with team members across Sales, Enterprise Delivery, Innovation, Product, Tech, and more to establish dynamic partnerships and meet client goals
Establish workstreams, leads, and objectives for each deliverable and communicate clearly internally and externally
Embody and embrace consistent best practices on implementing and project managing complex solutions for clients
Lead and contribute to operational projects to continue to improve ways of working across the business as it relates to client delivery
Embrace processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
motivate others through influence and negotiation to prioritize resources internally to achieve client goals
Drive continuous improvement in the customer experience, regularly reviewing and iterating in line with ongoing proposition innovation
Act as a mentor to other teams on project management best practice
Contribute to implementation collateral creation for internal and client facing needs
Support clients in their growth journey, bringing operational and process expertise to non-standard needs

Requirements:

4 years of experience in a customer facing role
Experience in project management for complex and bespoke client needs
Willingness to work in a fast-paced, start-up environment and comfort around operating with an element of ambiguity
Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Ability to influence others without direct authority and, at times, challenge the status quo
The ability to build collaboration locally and globally
Demonstrable project management experience

What we offer:

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Regional benefits package

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Operational Business Partner

LHH

Location:Canada, Toronto ▼West Coast Canada

Category:Consulting

Contract Type:Employment contract