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This role will be working side by side with our operational team and is a warehouse shop-floor based role. In this role, you will provide vital administrative support to Supervisors and operational teams, ensuring smooth order processing, accurate reporting, and ongoing SLA compliance. You will investigate exceptions, monitor stock and operational data, compile reports, and work closely with internal and external stakeholders to resolve queries. You’ll also support team rostering, training, and onboarding activities, while contributing to process improvements across the operation. Your work will ensure data is accurate, compliant, and clearly communicated to management, helping to inform decisions and drive strong operational performance.
Job Responsibility:
Process and release orders in line with operational schedules and SLAs
Investigate order delays or exceptions, identifying root causes and escalating where needed
Maintain accurate records and ensure data integrity across WMS/ERP systems
Carry out all operational administration tasks related to Retail Store deliveries
Undertake all operational administration tasks related to customer ecommerce orders and returns
Provide administrative support to retail stores, customer service, planning, finance, and other teams
Respond to queries on orders, stock, and deliveries from internal stakeholders and external partners
Prepare and distribute reports, dashboards, and operational metrics for management
Support stock administration, system updates, and discrepancy reconciliation
Assist with cycle counts and inventory activities
Monitor data accuracy and help maintain loss‑prevention processes
Assist Supervisors with rostering, absence tracking, and shift planning
Support onboarding and training of colleagues on systems and processes
Act as a point of contact for administrative guidance
Identify recurring issues and contribute to process improvements
Support implementation of new systems or procedures
Ensure administrative tasks comply with company policies, audit standards, and regulatory requirements
Maintain strong communication with operational teams and cross‑functional departments
Provide timely updates on order exceptions, stock challenges, and admin bottlenecks
Act as a liaison to ensure smooth and efficient information flow
Requirements:
Proven experience and knowledge of working in an administrative position in a distribution centre environment or a similar setting
Analytical and with great troubleshooting skills when dealing with stock investigations
Understanding of business key trading periods
WMS experience and knowledge ideally PVX and Netsuite
Good organisational skills with excellent attention to detail
Ability to work to and meet deadlines
Strong verbal and written communication skills
'Can do' approach
Flexibility to work within an operational administration team
Ability to work in a fast-paced environment
Ability to work well within a team environment
What we offer:
25 days holiday plus 8 bank holidays
Option to purchase up to an additional 5 days holiday
Contributory pension scheme matching up to 5.5%
Life Assurance Cover
Free financial guidance and mortgage advice
Car salary sacrifice scheme for affordable driving
Cycle to Work scheme
Purchase season ticket loans for easier commuting
Exclusive shopping discounts & cashback with top retailers
Will Writing Service
Employee Assistance Programme for confidential support
Medicash Health Cash Plan for everyday healthcare needs
Volunteering opportunities
Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts