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Operational Administrator

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Liverpool Football Club

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Location:
United Kingdom

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role will be working side by side with our operational team and is a warehouse shop-floor based role. In this role, you will provide vital administrative support to Supervisors and operational teams, ensuring smooth order processing, accurate reporting, and ongoing SLA compliance.

Job Responsibility:

  • Process and release orders in line with operational schedules and SLAs
  • Investigate order delays or exceptions, identifying root causes and escalating where needed
  • Maintain accurate records and ensure data integrity across WMS/ERP systems
  • Carrying out all operational administration tasks related to Retail Store deliveries
  • Undertaking all operational administration tasks related to customer ecommerce orders and returns
  • Provide administrative support to retail stores, customer service, planning, finance, and other teams
  • Respond to queries on orders, stock, and deliveries from internal stakeholders and external partners
  • Prepare and distribute reports, dashboards, and operational metrics for management
  • Support stock administration, system updates, and discrepancy reconciliation
  • Assist with cycle counts and inventory activities
  • Monitor data accuracy and help maintain loss‑prevention processes
  • Assist Supervisors with rostering, absence tracking, and shift planning
  • Support onboarding and training of colleagues on systems and processes
  • Act as a point of contact for administrative guidance
  • Identify recurring issues and contribute to process improvements
  • Support implementation of new systems or procedures
  • Ensure administrative tasks comply with company policies, audit standards, and regulatory requirements
  • Maintain strong communication with operational teams and cross‑functional departments
  • Provide timely updates on order exceptions, stock challenges, and admin bottlenecks
  • Act as a liaison to ensure smooth and efficient information flow

Requirements:

  • Proven experience and knowledge of working in an administrative position in a distribution centre environment or a similar setting
  • Analytical and with great troubleshooting skills when dealing with stock investigations
  • Understand business key trading periods
  • WMS experience and knowledge ideally PVX and Netsuite
  • Good organisational skills with excellent attention to detail
  • Ability to work to and meet deadlines
  • Strong verbal and written communication skills
  • A 'can do' approach
  • Flexibility to work within an operational administration team
  • Ability to work in a fast-paced environment
  • Ability to work well within a team environment
What we offer:
  • 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days)
  • Contributory pension scheme matching up to 5.5%
  • Life Assurance Cover
  • Free financial guidance and mortgage advice
  • Car salary sacrifice scheme for affordable driving
  • Cycle to Work scheme to keep you active
  • Purchase season ticket loans for easier commuting
  • Exclusive shopping discounts & cashback with top retailers
  • Will Writing Service for future planning
  • Employee Assistance Programme for confidential support
  • Medicash Health Cash Plan for everyday healthcare needs
  • Volunteering opportunities to give back to the community
  • Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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