Operational Accounting Associate

• Perform a variety of activities related to reconciling and balancing accounts
• Research and resolve moderately complex accounting issues and exceptions
• Resolve disputes for customers, clients and vendors, related to balancing situations
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Handle complex queries and liaise with the Asset Management team/LOB for final disbursement of funds
• Communicate with Master Servicers and other Internal teams to ensure smooth running of the processes
• Identify risk exposure in the process and able to come up with controls to ensure mitigation of risk
• Exhibits detail-oriented skills to ensure zero/near ops loss situations
• Demonstrates/maintains professional conduct under all circumstances
• Support in process expansion
• Work on cross-functional support and process efficiencies

• 6+ months of Operational Accounting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+yrs of Experience and Knowledge in Commercial Mortgage Servicing including Investor Reporting to Trust, Remittance and Reconciliation of funds
• Ability to interpret and understand the Loan documents, Loan Servicing Agreements and Pooling & Servicing Agreements
• Excellent comprehension and communication skills coupled with the ability to interact with LoB during calls and gain their confidence
• Experience in handling escalations from the borrowers/stakeholders
• Ability to multi-task working on multiple sub-queues / activities within the processes
• Ability to learn and deliver to the expectations set in terms of cross training of different processes/teams within the business unit
• Flexibility to work in shifts and ensure timely completion of deliverables
• High sense of accountability

Knowledge of Strategy Loan accounting system a major plus