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Flight Centre Brand Logo Flight Centre Brand · Hospitality and Tourism

Operation Team Leader

Thailand, Phuket · Job Posted March 19, 2026
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Job Description

This critical role will function at both strategic and operational levels. You will be responsible for the safe, successful, and profitable running of all operations activities, in line with standards and policies laid out by Discova. As Operations Leader, you will manage all operations activities to ensure the delivery of amazing customer services on the ground, handling operational issues and continually improving the ways we operate our products. You will build up a high-performing team that is passionate about connecting people to a world of possibilities.

Job Responsibility

  • Develop and work on continuous improvements of guidelines, policies, and procedures to ensure consistent deliveries of services while optimising profits and the speed of each process
  • Maintain and update written processes, standardized manuals, and training
  • Ensure Discova fleet, drivers, guides and airport representatives are managed fairly and are held to a high-quality standard
  • Ensure optimal and transparent assignments of suppliers and adhere to our policy throughout the entire operation
  • Develop ways and practices to improve customer satisfaction and feedback

Requirements

  • 4+ years of experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
  • A degree in tourism and hospitality is an advantage
  • Fluent in national local language and intermediate to advanced level of written and spoken English
  • Well-developed problem-solving skills
  • Customer centric with commitment to high standards of service delivery
  • High attention to detail and strong time/priority management skills
  • Able to work independently as well as in a team environment
  • Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
  • Easily adapt to uncertainties/changing priorities and able to remain calm under pressure
  • Willing to travel on business when required
  • Personally aligned with Discova’s company purpose and values
  • Proficient with Microsoft Office applications
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