Operation support

• Process Execution: Execute day-to-day operational tasks, ensuring compliance with established procedures and service level agreements (SLAs)
• System Administration: Perform routine system maintenance, data entry, user provisioning, and access management within core operational platforms (e.g., CRM, ERP, internal tracking tools)
• Documentation: Create, maintain, and update comprehensive documentation, Standard Operating Procedures (SOPs), and user guides for all operational processes
• Reporting: Generate standard operational reports and dashboards to track key performance indicators (KPIs) such as process completion rates, support volume, and service reliability
• Improvement Identification: Analyze support metrics and process gaps to proactively identify areas for operational efficiency and suggest improvements

2 years of experience