Operation Support Technician Lead Job at JLL (Charlotte)

Avionics Technician Lead, MQ-9 (Philippines/Deployable)

Position is contingent based upon availability. The MQ-9 Avionics Technician Lea...

Location

Philippines , Manila

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Active Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance
High School Diploma or have completed relevant military and/or vocational technical school curriculum
Eight (8) years of actual Aircraft Avionics and/or GCS maintenance experience required
Three (3) years of experience on MQ-9 Aircraft and/or GCS, as an Avionics Technician
Advanced knowledge of basic and complex mechanical maintenance and repair
Advanced knowledge of technical publications related to aircraft mechanical maintenance
Comprehensive knowledge of aircraft mechanical component troubleshooting/repair procedures and replacement of components, a thorough knowledge of aircraft sheet metal/structural modification and repair and the ability to determine functionality of non-complex electrical systems
Know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have an advanced understanding of applicable systems
Have been designated a CDI or Red-X inspector for MQ-9 aircraft
Able to inspect and operate ground support and auxiliary equipment

Job Responsibility

Exercise independent judgment and lead a team of avionics technicians to complete daily aircraft maintenance tasks based on priorities set by their assigned supervisor
Apply expert technical knowledge to solve complex problems by interpreting technical publications, manufacturers’ manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs
Perform all daily launch/recovery duties in support of operational requirements
Maintain assigned MQ-9 aircraft electrical generators, load banks, starters, relays, batteries, actuators, circuit breakers, switches, and aircraft instruments
Apply advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents
Make entries in aircraft logs and records, attend shift change maintenance meetings, perform as a QA, and is responsible for providing guidance and technical expertise to lower-level technicians throughout all aircraft modifications and/or maintenance efforts
Apply advanced technical knowledge to solve unusually complex problems that affect operational and maintenance capabilities
Use common and complex test instruments in the performance of assigned duties
Provides training to lower-level avionic technicians
Sign off work in either NALCOMIS/OOMA or IMDS

Fulltime

Desktop Support Technician

This role is responsible for the on-site integration of company and multi-vendor...

Location

United States , Indianapolis

Salary:

25.66 - 34.72 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years desktop/technical support experience
A+ Certification
Local travel will be required on a weekly basis, so reliable transportation is required
Experience in a plant/manufacturing environment
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment

Job Responsibility

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance of technical products
Follows predefined procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

IT Desktop Support Lead

The Technical Field Service Team Lead is responsible for guiding a team of field...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Manage and lead the desktop support team
coordinating with IT staff on design and implementation of new technology
Ensuring all compliance requirement (training/timesheet submission) is done within timelines
Training employees on new programs or applications as needed
Evaluating employees’ job performance, identifying areas for improvement, and providing feedback
Ensuring incidents/tasks are of best quality by doing quality checks on a weekly basis
Ensuring that security measures are in place to protect against unauthorized access to sensitive data
Manage and drive remediation efforts related to information security
Coordinate with higher, peer and subordinate elements to troubleshoot
Oversee the dispatching, scheduling, and allocation of field resources

Job Responsibility

Supervision and Mentoring
Resource Scheduling
Performance Evaluation
Onboarding and Offboarding
SLA Management
Escalation Handling
Project Coordination
Quality Assurance
Hands-on Support
Inventory and Tool Control

Production Lead Technician

Responsible for manufacturing and assembly of clinical and commercial products. ...

Location

United States , Cypress

Salary:

20.00 - 32.00 USD / Hour

Diasorin

Expiration Date

Until further notice

Requirements

Requires High School Degree or higher
Experience working on complex machinery as a Sr. Production Technician or equivalent is preferred
Analytically works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
Receives no instructions on routine work, general instructions on new assignments
Good interpersonal and verbal communication skills
Ability to read, analyze, and interpret general, technical procedures, or governmental regulations
Ability to write reports
Ability to effectively present information and respond to questions from groups of supervisors, engineers, or managers
Ability to add, subtract, multiply, and divide

Job Responsibility

Manufacture of subassemblies, components, and/or kits per documented methods
In-process testing of product with ability to interpret results and perform any required adjustments to product
Execute validation protocols and/or experiments
Ability to perform investigation to identify potential root cause of an issue
Ability to identify and implement CAPA (Corrective Action and Preventative Action)
Understand, comply, support, and enforce FDA and ISO regulatory requirements
Understand, comply, support, and enforce all policies and procedures
Lab maintenance per documented cleaning requirements
Inventory maintenance, replenish raw materials and supplies as required
Proper storage of raw materials, subassemblies, components, and kits

What we offer

Health benefits
Retirement and financial wellbeing
Time off programs
Wellbeing support and perks
Annual incentive program

Fulltime

Logistics Lead Technician

The primary purpose of the Post-Production Logistics Lead Technician role is to ...

Location

United States , Wichita

Salary:

Not provided

Fagron

Expiration Date

Until further notice

Requirements

Leader capable of developing a multi-functional team centered on the Fagron family rules
focused on safety, quality, and production
Post-production experienced and SME level knowledge of visual inspection, product labeling, and fulfillment required
Experience with GDP in a cGMP environment and able to focus on batch related documentation, holding staff accountable for corrections and ensuring quality in every unit
Ability to plan, prioritize, schedule, and communicate production schedule for success – willingness to partner and negotiate on complex activities across the department and other functions is a must
The Post-Production Lead Technician shall be capable of lifting up to 50 lbs, standing for extended periods of time, and be able to pass a vision test

Job Responsibility

On the floor leader that will plan, orchestrate, train and even perform daily activities associated with post-production
specifically, logistics
Will be responsible for planning and coordinating all event logistical requirements including transportation of medication to/from warehouse and pharmacy
Ensure training and compliance of all activities performed in the area
Perform timely release of products, staging of products and scrapping of rejected products within pharmacy
Confirm quality in every batch through review and other quality operations performance metrics
Initiate, investigate, and develop robust CAPA for process deviations
determine root cause and execute continuous process improvements to eliminate future deviations
Support logistics activities as required based on request from FSS-East pharmacist (PIC & Staff)
Coordinate with warehouse for pickup/dropoff of IV bag medication once palletized to/from FSSE1 and FSSE2

What we offer

401(k) plan with a company matching contribution
medical, vision and dental
health savings account (HSA)
holiday/paid time off

Fulltime

Senior Support Technician

We’re looking for a well-rounded IT professional to join our Enterprise IT Opera...

Location

United Kingdom , Bristol

Salary:

Not provided

Just Eat Takeaway.com

Expiration Date

Until further notice

Requirements

End user support experience at an exceptional standard
Experience leading on tasks, projects or people which has been proven in development activities or in practice
An understanding of end user toolset solutions and processes
Exceptional technical skills in Operating systems: Windows 11, macOS and Chrome OS
Applications: Google Apps, Atlassian products (Jira, Confluence), Slack
User/Device management tools: Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF
Proactive interest in technological development, keeping up with the latest industry developments, product releases and suggesting/facilitating improvements
Ability to identify process improvements and implement changes where necessary

Job Responsibility

Supporting the end users within the office ensuring suitable processes and support is in place
Own 2nd line tickets end-to-end, including triage, diagnosis, resolution, stakeholder communication, and timely, high-quality closure
Provide desk-side and remote support for Drop-In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers
Resolve incidents across Okta/SSO, Zscaler/VPN, Google Workspace, Atlassian (Jira/Confluence) and Slack, escalating to third parties when required
Fulfil access requests (e.g. TMS and application entitlements), ensuring least-privilege and audit-ready documentation
Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements
Utilise AI to improve processes and drive change (auto-triage, knowledge surfacing, solution suggestions, self-service and auto-remediation)
Implement automation and orchestration (e.g. Intune/JAMF/Google Admin) for repeatable tasks, compliance checks and consistent audit coverage
Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first-time-fix
Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued

Fulltime

Senior IT Support Technician

We are looking for a driven and experienced Senior IT Support Technician to serv...

Location

United States , New York

Salary:

90000.00 - 95000.00 USD / Year

Acast

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience in an IT Support, Desktop Support, or IT Operations role
Proven experience working in a fully cloud-based, SaaS-first environment
Demonstrated experience as the sole or primary IT resource at a site or in a timezone
Hands-on experience administering Google Workspace at an admin level
Solid experience with MDM platforms (e.g., Kandji, Intune, Jamf, Jumpcloud etc.) for device management across macOS and other operating systems
Familiarity with an identity provider (IdP) such as Okta or Azure AD for access management and SSO
Experience supporting a hybrid workforce across multiple offices or time zones
Comfortable managing and troubleshooting meeting room AV technology
Experience with an ITSM or ticketing platform (e.g., Jira Service Desk, Freshservice, or ServiceNow)
Strong communicator

Job Responsibility

Act as the IT site lead for the New York office, owning all local IT operations and serving as the primary point of contact for in-office and hybrid staff
Make confident, independent day-to-day decisions for your site
Maintain meeting room technology and office AV equipment
Manage device provisioning, repair, and asset tracking for the New York office
Administer and support the SaaS platforms that power our workforce
Own user lifecycle management — onboarding, offboarding, access provisioning and deprovisioning
Manage our IT service management platform (Freshservice) ensuring tickets are triaged, resolved, and SLAs are met
Maintain working knowledge of the broader SaaS application landscape and support staff with day-to-day questions and access issues across cloud tools
Deliver responsive, high-quality technical support to New York-based staff and contribute to global IT support coverage across time zones
Collaborate with the global IT team to align on processes, share knowledge, and contribute to documentation and standard operating procedures

Fulltime

Event Lead Technician, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...

Location

United States , Monterey

Salary:

23.46 - 24.36 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High school diploma required, Associate’s degree is preferred
2-3+ years of customer service or hospitality experience is preferred
2-3+ years of audio-visual experience is required
A valid driver’s license is required for team members in positions that may operate Company vehicles
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs.

Job Responsibility

Responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
Troubleshoot technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strive to exceed the expectations and needs of internal and external customers
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

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Operation Support Technician Lead

Job Description

Job Responsibility

Requirements

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