Operation Specialist Job at i2i Systems

Job Description

i2i Systems is an international information technology company that specializes in developing innovative ideas and solutions. With our highly experienced team in the Telecommunications industry, we offer a diverse variety of products in Telco OSS/BSS domains, as well as 5G network solutions. We are looking for a talented operation specialist to join our experienced development team. Fill out the application form if you’re a motivated and driven person who seeks the opportunity to advance in the telecom sector!

Job Responsibility

Providing Level 2 – Operation support of responsible applications
Analyzing the database and server logs in order to manage the solution process and to provide feedback to all other stakeholders
Planning the new releases of the applications, organizing the relevant teams and ensuring the management of the process
Participating in project meetings as the operations phase leader and ensuring that the desired operational demands are met
Grouping the problems, recording them and create necessary alarms on the applications
Analyzing applications at the operational level and taking action to improve them
Reporting the work log to managers, teams and customers when necessary
Documenting the business processes of the applications, preparing operation documents and sharing them with the team ensuring that the documents are kept up to date
To review all processes that can be monitored for 24/7 monitoring of applications, to create cases and to make definitions through the monitoring tools provided to the teams to monitor the applications, to have them made and to manage them by keeping them updated
Giving feedback to Level-1 teams regarding routine process management, frequently asked questions, and providing transfers by organizing training when necessary

Requirements

Bachelor’s Degree or higher in computer science, mathematics, engineering, statistics or science departments
Excellent oral and written communication skills
2+ years of experience in the field
Knowledge of database concepts, Oracle RDBMS is preferred
Intermediate level knowledge of SQL or PL/SQL
1+ year of experience in knowledge of Unix/Linux systems
Experience with monitoring tools such as AppDynamics, Grafana, DynaTrace, Kibana
Took part in software deployment and release management processes
Managed Defect & Incident using Application Lifecycle Management tool
Have experience in automation of operational processes
Have basic knowledge of project management and SDLC
Ability to work well as part of a team as well as on individual projects
Strong problem solving skills
No restriction to travel abroad in a professional capacity

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Operation Specialist

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