Operation Specialist - AI

• Design and develop AI models, algorithms, and systems to solve business and technical problems
• Collaborate with cross-functional teams to integrate AI into existing products and workflows
• Analyze large datasets to identify patterns, trends, and actionable insights
• Optimize AI models for performance, scalability, and accuracy
• Research emerging AI techniques and technologies to keep the company at the forefront of innovation
• Conduct experiments and evaluations to validate AI solutions
• Document processes, workflows, and architectures for clarity and reproducibility
• Design, develop, and optimize AI/ML models use cases such as anomaly detection, predictive maintenance, root-cause analysis
• Specializes in troubleshooting and operating AI-driven chatbots and conversational agents
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field
• 3+ years of experience in applying ML/AI to production systems
• Strong proficiency in programming languages such as Python, Java, or C++
• Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn)
• Knowledge of deep learning, natural language processing, computer vision, and reinforcement of learning concepts
• Experience with data preprocessing, feature engineering, and model evaluation
• Strong understanding of engineering principles and software development lifecycle
• Experience deploying ML models in cloud environments (AWS, Azure, GCP) and with containerization/orchestration (Docker, Kubernetes)
• Strong problem-solving, communication, and cross-functional collaboration skills

Prior experience working with telecom vendors or operators (Ericsson, Nokia, Huawei, Cisco) or on productized telecom solutions is a plus

• Choice of three medical plan options
• Dental plan option
• Company credits for medical and dental premiums
• Ericsson US 401(k) Plan with automatic 3% company contribution and matching contributions
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• Minimum of 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs