Operation Process Administrator, HSBC

Operation Process Administrator

HSBC

Location:
Japan

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

RBWM (Retail Banking Wealth Management) legacy services including customer contact and related operation processes are in Digital Business Services Operations department.

Job Responsibility:

Support daily RBWM customer services and related operations including managing customer request, proceeding Unit Trust (purchase, redemption, etc.), monitoring mortgage loan operations (rollover, repayment, etc.), regulatory report
Subject Matter Expert for all of tasks managed by RBWM, provide advices to business team and offshore team
Conduct quality check on offshore performance
Arrange training to new staffs/offshore members

Requirements:

Basic knowledge of banking tasks, particularly end to end from RBWM customer services to operations
1-2 years of working experience (RBWM relevant experience is preferable)
Ability to prioritise own work and maintain good control in a changing environment
Communication and inter-personal skills
Customer service oriented with an ability to think creatively and out of the box
Intermediate level of written and verbal English is required, also high reading level as most of managing document / agreement is written in English

Additional Information:

Job Posted:
July 16, 2025

Expiration:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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