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The Operation Manager is responsible for the daily operation of the yard and meeting the operational needs of our buyers and sellers. The Operations Manager will set the goals and expectation for the Body Shop, Inventory, Security and Custodial duties and reports to the General Manager. The Operations Manager ensures that inventory and services are provided are timely and will also maintain the facility, safety and security
Job Responsibility:
Work with Transportation Manager to determine projected volume
Plan and Forecast workflow in the body shop which includes mechanics and reconditioning workers as volume fluctuates
Ensure Condition Reports are being done timely
Cars are being pulled and stored in the correct rows
Cars are being registered correctly in a timely manner
Photos and cleanliness meet quality control
Generate and submit daily operational reports to upper management
Coordination and deliver of Auction Planning for a smooth execution
Work with the office to perform all Condition Reports in a timely manner
Handle all Arbitrations as a result of Condition Reports or issues in a timely manner
Hire, Lead, Train and Develop staff
Coordinate with the Bodyshop and Registration for a lean operation
Manage Inventory and Exiting process
Communicate with Sellers to ensure that services are being provided to their expectations
Ensuring all supplies are ordered for various departments
Invoices and Bills are being received and paid on time
Maintain the facility and yard
Develop training programs on EHS policies, procedures, and best practices for employees at all levels
Negotiation and influence with customers to solve arbitration problems
Strong understanding an adhering to the National Auto Auction Associate (NAAA) Arbitration Rules
Background in Mechanics and can provide assistance with Condition Reports as needed
Inspect condition reports and vehicle to maximize value
Understanding of OSHA and waste management
Requirements:
Great understanding of NAAA arbitration rules
Minimum 5 years in an Automotive Repair Shop or similar field
Minimum 2 years of leadership/supervisory experience
Nice to have:
Claim adjuster experience is a plus
What we offer:
Competitive salary and performance-based incentives
Health, dental, and vision insurance
Paid time off and holidays
Cell-phone allowance
Car allowance
Professional development and career advancement opportunities
Employee discounts on Hyundai/Kia new vehicle purchases