Operation Expert, IKEA

IKEA

Location:
Sweden, Malmö

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves driving operational excellence for IKEA’s new business platform by improving processes, supporting innovation, and collaborating with various teams to streamline operations. The ideal candidate will have solid experience in platform operations, knowledge of AI and digital tools, and the ability to simplify complexities and identify inefficiencies.

Job Responsibility:

Drive improvements in platform processes such as payments, customer support, dispute resolution, and service provider management
collaborate with product, tech, finance, and legal teams to close capability gaps
use process mining and telemetry to identify inefficiencies and guide AI solutions
coordinate automation efforts to reduce manual work
support a culture of continuous improvement and innovation.

Requirements:

Solid experience in the operational side of platform businesses
ability to drive efficient and scalable platform processes
familiarity with tools like process mining and telemetry
experience collaborating with digital teams to develop automation and AI solutions
problem-solving skills and motivation to work in a fast-moving platform environment
ability to simplify complexity and navigate evolving contexts with confidence.

Nice to have:

Knowledge of IKEA marketplace platforms
experience with AI-driven tools and innovation.

Additional Information:

Job Posted:
November 13, 2025

Expiration:
November 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operation Expert