Operation Executive - Financial Services

• Process Execution & Compliance: Perform daily administrative tasks necessary for the initiation and maintenance of client products and services, ensuring strict adherence to all internal guidelines and regulatory standards
• Workflow Coordination: Act as a critical liaison between internal stakeholders, administrators, and international service centers to manage new accounts, renewals, amendments, and service requests efficiently
• Case Management & Resolution: Handle, examine, and resolve various client cases according to established company philosophies and operational guidelines, focusing on ensuring fair and timely outcomes
• Stakeholder Communication: Professionally manage inquiries and requests from external partners and clients regarding product administration, account status, and specific cases
• Operational Improvement: Proactively identify areas for process enhancement, provide constructive feedback on operational bottlenecks, and assist in maintaining and updating crucial procedural documentation (SOPs)
• System Testing: Participate in the user acceptance testing (UAT) for new business processes and technological system rollouts

• Bachelor's Degree in Business, Finance, Administration, or any related discipline
• Prior office or administrative experience is a plus, but fresh/recent graduates are very welcome
• Experience handling specific financial product-related cases will be favorably considered
• Highly conscientious, possessing excellent attention to detail and a strong sense of accuracy
• Proactive, independent, and self-motivated with strong problem-solving and interpersonal skills
• Excellent command of both written and spoken English and Cantonese is required
• Proficient in MS Office suite (Word, Excel, and PowerPoint)

Proficiency in spoken Mandarin is a bonus